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Patient Account Representative

Employer
Essentia Health
Location
Detroit Lakes, MN
Salary
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Industry
Healthcare
Role
Administrative
Job Type
Long-Term

Job Details

Building Location: St Marys Hospital - Detroit Lakes

Department: 46100 Patient Accounts

Job Description: Resolves a high volume of accounts before and after services are provided at hospitals and clinics throughout Essentia Health in a timely manner. Is the primary contact and is responsible for responding to patient, clinical and other professional inquiries. They must provide accurate processing and billing support in addressing insurance, coding, registration and other billing questions in order to resolve patient financial responsibilities. This could occur in the office, at bedside, over the telephone or by using automated phone technology. Performs account analysis to evaluate, develop and implement an action plan to educate guarantors of their financial responsibilities. This includes collection of patient balances, payment negotiation along with directing patients to programs to assist with their medical bills. The representative demonstrates a service orientation which consistently aims at exceeding patient expectations and contributes positively to the greater working environment. This is a staff level position that requires knowledge in handling cash payments, selfpay collections and customer service skills.

Work Experience: 2 years of experience as a customer service professional.

Education Qualifications:
None

Licensure/CertificationQualifications:
None

FTE: 1

Shift Rotation: Day Rotation (United States of America)

Shift Start Time: 8:00

Shift End Time: 4:30

Weekends:

Holidays: No

Call Obligation: No

Union:

Union Posting Deadline:

Company

Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Essentia Health currently employs more than 11,500 people, including more than 1,500 physicians and advanced practitioners. Each employee plays a vital role in fulfilling our mission of making a healthy difference in people's lives. And, many of our employees believe they have been "called" to do this important work. Perhaps you are one of those people.

How do different cultures play a part in your organization? Essentia Health is dedicated to inclusion and diversity, ensuring a welcoming and respectful culture for our employees. We celebrate and respect the values of all individuals and are committed to providing inclusion to all at Essentia Health.

What skills, education, and experiences does your ideal candidate(s) have? We hire a high variety of different positions, so they all have slightly different skillsets required! For all of our positions we love to see candidates with a consistent work history, positive attitude, and a passion for helping others!

How would you describe the company leadership/team management? Our leadership team is passionate about providing the best patient care, which starts with having a great team! Our leadership team wants to see our staff grow within our organization, and there are many career growth opportunities available!

Where do you see the company/organization in the upcoming years? We are continuing to grow and evolve to better serve our patients and community!

What do you feel candidates need to know about the company before applying? •You will need to apply online and you will need an active email address to apply.
•Please apply via EssentiaCareers.org
•If you are not seeing a position that interests you, sign-up for a job alert to be notified when a specific position opens!
•Due to COVID-19, we are only doing virtual interviews at this time – Here are some tips & tricks for virtual interviews:
oBe in a quiet place
oHave a camera available (phone or computer)
oPretend like it is an in-person interview!

 

Company info
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