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IT Help Desk

Employer
Eventide Senior Living Communities
Location
Moorhead, MN
Salary
Join our team!

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Industry
Technology
Role
Administrative
Job Type
Long-Term
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Job Details

Eventide is currently seeking an IT Help Desk professional to work at the Corporate Office in Moorhead, MN to serve as initial primary point of contact for Eventide staff by receiving calls and help desk tickets.  Resolve issues and provide front line support and best possible customer service in a timely manner.  Work with IT staff in maintaining network hardware, software and workstations as well as telephone and mobile devices.
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The Ideal Candidate Will Have:
  • An Associate Degree or formal education in systems administration or equivalent work experience
  • Excellent communication and customer service skills
  • A positive and optimistic approach to problem- solving
  • A real desire to help people
  • The ability to work independently and collaboratively with a team

Essential Functions:
  • Maintain Helpdesk system and be primary point of contact for helpdesk tickets, and phone requests.
  • Travel to sites and perform on site computer and phone maintenance.
  • Set up, maintain, and troubleshoot desktop, notebook computers, and telephones.
  • Install and configure software in accordance with department policies and procedures.
  • Maintain software and hardware inventory.
  • Help maintain network security across organization.
  • Provide updates to internal customers on solutions and manage expectations and timing of resolution as needed. Work closely with employees at all levels of the organization when responding to issues.
  • Research technology related business solutions, recommend best practices, software and hardware best practices, and recommend solutions for short term and long-term strategies.
  • Coordinate with outside vendors as needed.
  • Prepares and maintains appropriate written documentation for systems, infrastructure, maintenance logs and procedures.
  • Be a part of a rotating on-call schedule
  • Available for after hours or emergency assistance based on need.

Company

Thrive at Eventide!

Eventide is proud to be a top 10 employer in Fargo-Moorhead, with more than 1,000 employees. With five area campuses, Eventide is filled with dedicated, hard-working individuals who share our belief that quality of life is the cornerstone of quality care.

Together, we’re defining the art of senior living by creating vibrant communities where seniors can maintain active lifestyles, with an emphasis on wellness and social engagement. And we’re always looking for new team members who share our passion for quality and service.

From scholarships to student loan repayment to paid CNA training, we offer a variety of great incentives to join our team. Our continued growth means you’ll have ample opportunities to advance your career while building meaningful relationships with coworkers and residents.

Company info
Website
Location
Moorhead
Minnesota
US
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