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Personal Systems Technician - IT Support Services

Employer
Sanford Health
Location
Bismarck, North Dakota
Salary
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Industry
Skilled and Trades
Role
IT
Job Type
Long-Term

Job Details


Job Title: Personal Systems Technician | IT Support Services | Bismarck

City: Bismarck

State: North Dakota

Department *: * IT Support Services

Job Schedule: Full Time

Shift: Varies

Hours Per Shift: 8 hr

JOB SUMMARY

Analyzes, troubleshoots, resolves performance issues and works with internal support teams, help desk and outside vendors to resolve tickets and implement new/upgraded systems. Requires general networking support and knowledge of commonly used concepts, practices and procedures within the networking field. The Personal Systems Technician works with unconventional devices or software packages that are unique to an individual or a department's needs. Requires exercising independent judgment to perform the functions of the job. Attends conferences and seminars, as needed, to obtain specific hardware/software knowledge. Understands a systems approach to problem solving and process improvement. Must have an extensive working knowledge in the configuration and maintenance of personal computers and related operating systems and applications. Must have working knowledge of the LANs, WANs, and connectivity applications. Ability to work with multiple departments and facilities in providing necessary support and installation of hardware and software standards. Must have good communication skills with our users to provide the appropriate support to their technical issues.

POSITION RESPONSIBILITIES

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Answer user inquiries regarding computer software or hardware operation to resolve problems. Refer major hardware or software problems or defective products to vendors or technicians for service. Communicates the importance of customer needs/expectations and commits to resolving them. Facilitates the resolution of customer problems, issues, or concerns.

QUALIFICATIONS

Associate's Degree in computer related field OR four years experience working with personal computers. When applicable, may need a valid driver's license. If valid driver's license is required, must maintain a good driving record.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Bismarck

State: North Dakota

Job Function: Information Technology

Job Schedule: Full Time

Shift: Varies

Req Number: req20872

Company

Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.

Company info
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