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Associate Director of Financial Aid

Employer
Minnesota State Community and Technical College
Location
Moorhead, Minnesota
Salary
Up to $58,777 per year plus great state of minnesota benefits

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Industry
Education
Job Type
Long-Term
Hours
Full Time

RESPONSIBILITIES:

  • Execute the M State Service Commitment and Service Standards on a daily basis to ensure all stakeholders have a positive service experience.
  • Inform and assist current and prospective students on all aspects of financial aid..
  • Administer the Moorhead campus work-study program so that students are awarded and paid in a timely manner within federal and state guidelines.
  • Utilize the various computer packaging systems for awarding funds as well as prepare, analyze, and evaluate award simulations so that federal, state, and institutional funds are most effectively utilized:
  • Participate in the development and implementation of college financial aid policies and campus procedures within prescribed guidelines.
  • Provide work direction and relevant information to financial aid staff.
  • Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner. Must be able to travel to meetings and attend appropriate workshops and conferences.

REQUIRED QUALIFICATIONS:

  • Two year degree in a business, accounting or human services related field.
  • Two years of financial aid work experience in a college setting.
  • Able to interpret and understand complicated federal and state regulations governing financial aid programs.  This knowledge is applied to the daily work of the office in decision-making and record keeping.
  • Customer services skills sufficient to actively listen to and understand customer needs and provide accurate information and appropriate alternatives in a timely, thorough, courteous, respectful, and professional manner.
  • Excellent oral and written communications skills sufficient to derive required information.
  • Basic knowledge of tax forms.
  • Good numerical aptitude for detail and accuracy.
  • Ability to complete detailed work with accuracy, facing many deadlines and frequent interruptions.
  • Ability to maintain confidentiality of private information according to procedures, rules, and statutes.
  • English sufficient to fluently speak, write, read, understand and be understood in responding to a variety of written and oral communications such as questions, detailed instructions and procedures.
  • Data Entry performance skills sufficient to accurately enter data into spreadsheets and databases.
  • Spreadsheets sufficient to maintain data and produce monthly benefits reports.
  • Computer knowledge and understanding with the ability to remain up-to-date with the many software programs utilized in the administration of financial aid.
  • Ability to work closely with the public and be able to clearly inform students and parents of the financial aid process.
  • Able to handle stressful situations with the highest level of professionalism consistent with excellent customer service.
  • Ability to interact with prospective and current students with sensitivity.
  • Physical Demands (sitting for extended periods of time).

PREFERRED QUALIFICATIONS:

  • Bachelor’s degree in a business, accounting or human service related field
  • Experience using the ISRS student record system.

WORK DAYS AND HOURS:

  • Monday – Friday / 40 hours per week

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