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Global Sales Representative

Employer
Digi-Key Electronics
Location
Thief River Falls, MN
Salary
Join our team!

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Industry
General
Role
Sales
Job Type
Long-Term
Hours
Full Time

Job Details

Digi-Key History
Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Schedule
Monday- Friday: 9:30 am - 6:00 pm

Start Date for this role is October 1st, 2018


Position Overview

The Global Sales Representative will be a key member of ensuring all orders are processed on a timely basis for customer needs. Ideal candidate must be self-motivated with some knowledge in sales and customer service processes. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.

Responsibilities
Must be able to...
  • Understand Digi-Key's digital platforms helping customers with logging in and ability to navigate to any products within the site including events, tools, training and development, technical publications, etc.
  • Process customer purchase orders within the set service level agreement metrics
  • Handle, organize and process customer quote requests
  • Process|route customer inquiries as needed
  • Maintain a strict standard of confidentiality to ensure that our customers protected information is secure
  • Ensure internal and external customer satisfaction
  • Manage internal communication between departments once purchase order is received
  • Update or change sales orders in the system based on customer requirements and resolve any discrepancies
  • Ensure all data and details related to orders are up to date
  • Send sales order confirmation to the customer and any other key partners (as required)
  • Communicate clearly, both verbally and in written format, with customers, internal support team members
  • Communicate accurate information to customers concerning order status, order changes, shipping information, product availability and pricing
  • Customer file creation and maintenance
  • Backlog management of pending sales orders
  • Collaborate with internal departments to resolve issues or concerns up to the order being placed|submitted and to ensure on time shipments
  • Interact with Foreign sales offices and personnel to provide global customer support
  • Work with Trade Compliance team during order process to ensure adherence to local, state and country laws
  • Begins to know and understand Digi-Key's categories of business and the types of customers served
Other typical tasks may also include:
  • Participate in staff meetings and attends other relevant meetings and seminars as needed|requested
  • Process registrations as needed
  • Leverage Digi-Key sales knowledge & skills to drive additional sales
  • Participate in job shadow activities for other Global Sales staff or other areas of the company as requested
  • Process Vendor Fulfillment|Consignment Orders
  • Process Speciality Sales requests (e.g. Vendor Promos, Tradeshows, First Robotics, Employee Orders)
  • Process Smarter Mail - PCI Compliance Issues
  • Support Tier One Customers
  • Participate in User Acceptance Testing
  • Participate in the creation of training & documentation of processes as well as the facilitation of training
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Knowledge, Skills and Experience
Minimum/Essential Qualifications:
  • High School diploma or equivalent
  • Successful completion of the training provided (system 'know-how' & sales 'know-how')
  • Gain basic understanding of the various functions of Digi-Key and the industry Digi-Key operates in
  • Gain basic knowledge of Digi-Key brand and its principles
  • Ability to speak to customers on the phone for a minimum of two hours a day.
  • Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
  • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
  • Must be able to perform the following behavioral competencies; attention to detail, customer/client focus, ethical conduct, manages execution/productivity, personal effectiveness/credibility, and positive attitude
Preferred Qualifications:
  • Entry-level Sales position; 0 - 2 years of sales or customer service experience


Benefits
Digi-Key offers outstanding benefits; including outstanding - employee centric health plan at little or no cost to the employee, a dental plan, a cafeteria/flexible spending plan, employer paid life insurance worth 3x salary, long-term disability plans, a competitive 401k contribution match, and a profit sharing contribution opportunity annually. We also offer career growth opportunities for employees that choose to continue their personal development. Digi-Key is a family-oriented culture, grounded in small town values and quality of life. Employees have a passion for working hard and helping each other along the way. Access our career page for additional information on our benefits.

Company

As one of the fastest-growing electronic component distributors in the world, Digi-Key is ramping up. And we’re giving quality people lots of opportunities to grow. Here, you can find a role that fits your future with career development resources and an industry-leading benefits package including an $18/hour starting wage for full-time entry level positions with an additional $2,000 sign-on bonus. No matter where life takes you, Digi-Key is the kind of place you’ll want to stay put.

 

BENEFITS & PERKS:

We believe in hiring the best people - and offering a benefits package that makes them want to stay for the long term. Check out the benefits and perks you'll receive as a valued Digi-Key employee.
 

  • Health Insurance Plan
  • On-Site Clinic - save time and money without a co-pay or a need to clock out
  • Relocation Assistance - you could be eligible for relocation assistance 
  • 401(k) - with matching funds
  • Flexible Spending Account - enables you to pay for unreimbursed medical and dental expenses.
  • Time Off  - competitive time off to meet your needs

 

Company info
Website
Telephone
888-671-1725
Location
701 Brooks Avenue South
Thief River Falls
Minnesota
56701
United States

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