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Service Manager

Employer
Titan Machinery, Inc
Location
Platte, South Dakota
Salary
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Industry
Skilled and Trades
Role
Manager
Job Type
Long-Term
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Job Details

Overview

Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 75 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.

This position manages the service department to meet the dealership standards by effectively scheduling and supervising employees to ensure repair work is performed in a professional and safe manner and that all necessary administration is handled promptly.

Responsibilities

  • Responsible for handling all customer inquiries and communications, including advising customers of repair estimates, proper maintenance schedules, and resolving customer complaints
  • Understand the financial drivers of the service departments and manage the department to ensure that the departments meet or exceed goals
  • Responsible for marketing the service department and ensuring that there is adequate work flowing through the service department to ensure a consistent income stream
  • Responsible for managing the workflow within the service department, including effectively managing work schedules, employee schedules, customer work orders, and the overall schedule for the service department
  • Ensure that the service department has the proper supplies and tools to be efficient and effective
  • Works with the Parts Manager, Equipment Sales Consultants, and the Area Sales Manager to ensure that the store runs efficiently and effectively
  • Be a role model in the areas of environmental health and safety
  • Responsible for scheduling the safe delivery and pickup of all equipment
  • Ensure that all semis and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with federal, state, and local laws and regulations pertaining to semis and other company vehicles. This includes ensuring that drivers follow all applicable company and government regulations and laws.
  • Responsible for all administrative work associated with the service department including work order and warranty claim administration
  • Responsible for the upkeep and appearance of the service department, company vehicles, and the dealership's yard
  • Recruit, hire, and maintain an effective workforce for the service department
  • Responsible for the ongoing training and development of all service department employees
  • Follow all safety rules and regulations while performing work assignments
  • Other duties as assigned


Qualifications

Required:
  • 5 plus years of work experience in the Agriculture or Construction Equipment business or related field
  • Ability to handle and resolve frequent interpersonal conflict
  • Ability to perform in a fast-paced, stressful work environment
  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
  • Ability to travel up to 30% of the time and work flexible hours
  • Exemplifies Titan Machinery's Core Values
  • Keen attention to detail, high level of initiative, and the ability to work independently
  • Ability to effectively and efficiently resolve employee and customer conflicts
  • Ability to effectively lead and manage people
  • Comprehensive understanding of internal and external business
  • Demonstrated ability to handle highly confidential and sensitive information
  • Demonstrated ability to prioritize work and meet deadlines efficiently
  • Demonstrated client service skills and the ability to develop strong business relationships
  • Demonstrated strong negotiation and closing skills
  • Demonstrated strong verbal and written communication skills
  • Effective at time management and multi-tasking
  • Excellent organizational skills
  • Strong computer skills including good working knowledge of Microsoft Office



Physical Requirements

Heavy Work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.

This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, without notice.

Company

Titan Machinery Inc., founded in 1980 and headquartered in West Fargo, North Dakota, owns and operates a network of full service agricultural and construction equipment dealer locations in North America and Europe. The network consists of US locations in Arizona, Colorado, Iowa, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Wisconsin and Wyoming and its European stores are located in Bulgaria, Germany, Romania, Serbia and Ukraine. The Titan Machinery locations represent one or more of the CNH Industrial Brands, including Case IH, New Holland Agriculture, Case Construction, New Holland Construction, and CNH Industrial Capital.  Additional information about Titan Machinery Inc. can be found at www.titanmachinery.com.

How do different cultures play a part in your organization? Titan Machinery has a strong company culture of collaboration and teamwork. Its takes a team of professionals with diverse skills and experiences to keep our business running and serve our customers.
 What skills, education, and experiences does your ideal candidate(s) have? This can vary between our roles, please view the posting description for specifics!

How would you describe the company leadership/team management? Check out our blog to hear about our company and read spotlights on our team members and managers!
https://www.titanmachinery.com/our-company/news

Where do you see the company/organization in the upcoming years? We encourage you to follow us on social media to stay up to date with company news! What do you feel candidates need to know about the company before applying? Diversity & Inclusion: Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.

Company info
Website
Location
644 East Beaton Dr.
West Fargo
ND
58078
US
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