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Clinic Admitting Supervisor

Employer
CentraCare Health
Location
Willmar, Minnesota
Salary
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Industry
Healthcare
Role
Manager
Job Type
Long-Term
Hours
Full Time

Job Details

The clinic admitting supervisor contributes to Carris Health's operations by assisting with planning, designing, implementing, and maintaining programs, policies, and management systems in all facets of patient access. Assists the financial services department in maintaining an effective billing system by ensuring accurate and timely input of governmental, commercial insurance, managed care, and workers' compensation payer information. Works closely with staff and the patient access manager on collaborative functions required to effectively gather information needed for billing and collection. Serves as a role model for ethical management behavior and promotes an awareness and understanding of positive ethical and moral principles consistent with the mission, vision, and values of Carris Health.


JOB RELATIONSHIPS:

A. REPORTS TO: Patient Access Manager

B. SUPERVISES: Clinic Patient Access staff

C. INTERRELATIONSHIPS WITH: Patient Access team members, all Carris Health employees, medical staff, and public.


HOURS OF WORK: Specific duties will dictate hours. Normally 0800 - 1630.
ESSENTIAL REQUIREMENTS OF WORK (Minimum qualifications necessary to

function at full productivity).

A. EDUCATION AND TRAINING: Bachelor's degree required. Health care experience preferred.

B. EXPERIENCE: Registration experience preferred, and clear demonstration of

excellent leadership skills is required.

C. JOB KNOWLEDGE (Specific): Patient registration process, communication responsibilities, must possess excellent customer service, problem solving and communication skills. Excellent management and change management skills. Strong computer skills. Demonstrates a high level of commitment, motivation, and energy. Exhibits professionalism, trustworthiness, honesty, and integrity. Treats others with dignity and respect. Team oriented


BUDGET: Provides input to patient access manager concerning department needs.
CLIENTELE DIRECTLY AFFECTED BY JOB: Patient Access and Switchboard staff, all

Carris Health employees, contract employees, patients, families and general public
PHYSICAL DEMANDS OF THE JOB: Keyboarding, continued use of telephone while

holding it with non-dominant hand and using the dominant hand to write or use a key board or use of wireless headset. Registrar will need to be able to stand and sit continuously, walk both long and short distances, bend and twist to obtain needed papers (see physical assessment sheet).


PHYSICAL ENVIRONMENT OF THE JOB: Fast pace office conditions in a healthcare

setting.
EQUIPMENT OR MACHINES USED ON THE JOB: Computer, telephone, copy

machines, fax machines, printers, calculators
MENTAL DEMANDS OF THE JOB:

A. JUDGEMENT AND INITIATIVE: Ability to problem solve and have the confidence to make decisions and present ideas. Excellent communication skills required. Capable of collecting facts to present to the manager for direction if not outlined in procedure. Exhibits effective supervisory leadership abilities. Develops effective monitoring tools for evaluation of performance of registration staff. Capable of thinking things through and projecting needs in advance.

B. INDEPENDENT ACTION: Able to take independent action based on

policy/procedure/ experiential knowledge base. Coordinates with department manager/team for development and process change. Handles job functions independently, reporting through normal reviews.

C. EFFECT OF ERROR: Improper decisions could have an adverse affect on public

relations with the health system, patient safety, staff morale and productivity.

D. CONTACT WITH OTHERS: Continuous personal contact with registration and switchboard staff, patients, medical staff, general public and other health system personnel.


PRINCIPAL JOB RESPONSIBILITIES, TASKS, AND AUTHORITIES:

A. RESPONSIBILITY: Ensuring the quality and reliability of registration data in clinic settings

PRIORITY: A % OF TIME: 60% DISCRETION: A

TASKS: Coordination of Patient Access Staff 1. Provides leadership, direction, and role modeling in accordance with

organizational and departmental goals and objectives. 2. Coordinate registration, patient flow, patient satisfaction, and point-of-

service collections. This includes development, maintenance, and support of these processes.

3. Practices good open communication to promote departmental operations  Promotes positive harmonious atmosphere for department staff.  Promotes good working relationships with other departments.  Assists in planning and implementation of department staff meetings.

4. Evaluates the delivery of patient access functions by establishing and monitoring benchmarks for quality and effectiveness including but not limited to, evaluating errors, registration times, and adherence to policies. Advises the patient access manager on staff productivity and non- compliance to departmental policy. Coaches and trains.

5. Assists with conducting interviews, reviews and annual performance assessments.

6. Makes recommendations to policies, process changes and improvements. Facilitates changes to policies and implements process changes and improvements. Coordinates with other departments as needed.

7. Foresees potential problem situations and intervenes to offset adverse impact by suggesting appropriate actions to correct or improve upon situation and future potential problems.

8. Reinforces positive registration function findings. 9. Travel to all clinic sites on a rotating basis to review workflows and policies,

assist with coverage when needed, and take on working supervisory responsibilities when necessary.

10. Assists patient access manager with project management

AUTHORITIES: Employee has authority to carry out these responsibilities within department policies.

B. RESPONSIBILITY: Registration:

PRIORITY: A % OF TIME: 10% DISCRETION: A

TASKS: Registrar will be required to register patients in a timely, effective, accurate manner. Because of the critical situations that may occur in the department, Registrar must be extremely professional, tactful and efficient at all times.

1. Requires accurately verifying all patients and benefit information through use

of previous registration and other mediums available. 2. Prints and distributes related documents according to unit procedures.

3. Obtains appropriate signatures for privacy notice and consents

o May need to obtain this information from other sources that share in the responsibility in the patient's health care.

4. Placement of patient o Coordinates bed assignments and patient status with internal clinical

departments 5. Answer internal and external calls and transfer them to the appropriate area.

AUTHORITIES: Employee has the authority to carry out these responsibilities within Carris Health's standards.

C. RESPONSIBILITY: Scheduling

PRIORITY: A % OF TIME: 10% DISCRETION: B

TASKS: Assign work schedules, anticipate and adjust scheduling changes necessitated by patient volume, physical facility changes or changes to established hours of operation and approve time sheets for payroll. 1. Reviews schedule for staffing needs and make appropriate adjustments to

ensure there is coverage for all shifts 2. Gives input to patient access manager for anticipated future needs

AUTHORITIES: Employee has authority to make decisions subject to budgetary guidelines.

D. RESPONSIBILITY: System Development

PRIORITY: A % OF TIME: 10% DISCRETION: B

TASKS: Responsible for assisting the patient access manager in the development of Carris Health's information system 1. Tests and verifies information and associated modifications within the system 2. Assists in developing training materials for this area 3. Trains users of non-clinical information system 4. Monitors appropriate use of the health information system by registration staff

AUTHORITIES: The employee has the authority to complete and carry out the

above tasks according to department procedures.

E. RESPONSIBILITY: Educational Responsibilities

PRIORITY: A % OF TIME: 10% DISCRETION: A

TASKS: 1. Interprets philosophy, goals, objectives, policies, and procedures for all clinic,

patient access personnel. Traveling to other sites to complete this task is a requirement

2. Serves as a resource on department policies, procedures and equipment by providing needed trouble-shooting and education

3. Serves as a resource to other departments and locations as requested 4. Supports and/or participates in research approved by department manager 5. Attends meetings, workshops and conventions to enrich personal knowledge,

growth and skill in providing registration functions

AUTHORITIES: The employee has the authority to complete and carry out the above tasks according to department procedures.

F. RESPONSIBILITY: Other duties as assigned

PRIORITY: C % OF TIME: DISCRETION: C

Tasks:

G. RESPONSIBILITY: Service Excellence

TASKS: Demonstrates an ongoing commitment to the Service Excellence philosophy by adhering to behaviors outlined in Carris Health's "Standards of Excellence."

H. RESPONSIBILITY: Continuous Quality Improvement

Tasks:

1. Demonstrates understanding of the CQI philosophy. 2. Participates in CQI training activities or CQI teams if appropriate. 3. Demonstrates sensitivity to customers and their needs. 4. Interacts appropriately with internal customers, i.e. coworkers within

department, staff across departments. 5 Interacts appropriately with external customers, i.e. patients, families,

medical staff, vendors. 6. Role models positive behaviors.

I. RESPONSIBILITY: SAFETY

Maintain and promote a safe environment for all patients, visitors and staff.

TASKS: 1. Consistently follow all policies, practices and work rules. 2. Do not use shortcuts or work-arounds that may reduce safety or increase

risk. 3. Stay alert, act responsibly and use common sense to reduce risks. 4. Report Aactual events@ and Agood catches@ as soon as possible. 5. Create a safe environment by eliminating hazards and identifying and

reporting unsafe systems. 6. Complete all mandatory safety education, attend safety sessions, review and

understand the Safety Program (available on RiceNet). 7. Seek answers to questions you have about the Safety Program.

Company

Carris Health has 16 convenient locations in West Central and Southwest Minnesota where you can access the specialized care you need, from surgery and rehabilitation to basic wellness check-ups. Whatever you need, we've got you covered.

Company info
Website
Location
301 Becker Ave. SW.
Willmar
MN
56201
United States

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