PC Support Technician
- Employer
- Magnum
- Location
- Fargo, North Dakota
- Salary
- Competitive
View more
- Industry
- Transportation and Logistics
- Role
- IT
- Job Type
- Long-Term
- Hours
- Full Time
Job Details
***APPLY ONLINE AT WWW.DRIVEMAGNUM.COM***
Summary and Purpose: The primary function of this position is to assist customers and clients with issues arising from every day computer use.
Essential Job Functions:
1. Resolve computer problems, Cisco IP phone issues, TMW Trucking software issues, Microsoft Office and Sharepoint Issues for customers.
2. Monitor help desk email request for computer technical assistance.
3. Collect detailed information to categorize requests in order to determine method of resolution.
4. Perform level 1 system administration functions.
5. Provide assistance with software related issues.
6. Upgrade components of aging systems.
7. Support networking features, such as switches and router setups.
Requirements: Bachelor's Degree in Computer Science or related field is preferred; however, 1-2 years of experience with personal computers, cloud, and Microsoft Products are required. Experience with software support and cloud configurations of software's is preferred.
Required Knowledge, Skills, Abilities and Work Characteristics:
1. Strong problem-solving skills and analytical abilities to research and determine appropriate actions.
2. Excellent verbal and written communication skills by phone or emails with clients and other external parties.
3. Exercise sound professional judgement in analysis of problem in order to (1) attempt hardware/software solution by phone, or (2) decide proper level of maintenance required to solve problem.
Hours: Monday-Friday 7:30am-4:30pm
Benefits: This is a full-time position with a full benefits package available
Questions? Call our recruitment team at 701-297-6235
APPLY ONLINE AT WWW.DRIVEMAGNUM.COM
Magnum is an equal opportunity employer and drug-free workplace. We participate in E-Verify.
We are Veteran Owned & Operated!
Company
Are you ready for a lifelong career with opportunities to grow? Magnum, a family-owned and growing company with Midwest values, proves every day to be one of the most innovative transportation and warehousing companies in the business. Based in Fargo, ND with terminals spread throughout the Midwest and over 800 employees, we are large enough to have all of the technological capabilities available in the industry, yet small enough to hold personal relationships with our employees and customers.
Magnum offers a broad range of opportunities in the ever-expanding transportation and logistics industry. In addition, we offer opportunities for advancement and rewards, success through hard work, relevant training for personal development, a level of involvement based on personal contribution, a comprehensive benefits package, and an exciting career in a challenging field.
- Website
- http://www.magnumlog.com/Pages/employment.aspx
- Location
-
Fargo
ND
58102
US
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