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Customer Care Banker/ Customer Service Rep

Employer
Western State Bank
Location
West Fargo, North Dakota
Salary
Salary DOE

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Industry
Financial Services and Banking
Role
Customer Service
Job Type
Long-Term
Hours
Full Time
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Job Details

The Customer Care Banker serves the integral role of being “the backbone of the bank” by providing superior customer service to both external and internal customers in accordance with the organization’s vision, values, team guidelines, and overall business plan.  This position works on first call resolution for any calls made into the bank by customers. Position requires an in-depth understanding of bank products and policies to effectively resolve any issues or questions from customers and thus cultivate recognition in areas of opportunity on organizational process improvement, consistencies, and innovation.   Customer Care Bankers have a direct impact on the bank’s profit and productivity by capitalizing on opportunities for sales and service while alleviating calls from bankers on the floor of the bank.

The ideal candidate will have a High School diploma or GED, college degree preferred, with 3+ years of customer service experience required. This is a full time position with benefits.

At Western State Bank, “what” you know is important, but not as important as how you relate to teammates and customers.  Our environment is based on the principles of respect, curiosity, creativity, individual empowerment, and the ability to listen effectively and communicate openly.  We also believe in continual learning, bias toward action, keeping commitments, and doing our absolute best every day.  We believe that our ability to deliver on our promise of being Your Hometown Bank is a result of these high standards.

 

Western State Bank is an EEOE and Affirmative Action Employer.  Member FDIC

Company

Why Western?

Western offers competitive salaries and comprehensive benefits for full-time and part-time team members. When you become part of the Western team, you receive many benefits and perks as an employee.

 

Owning the Western Way - Take pride and ownership in your hard work!

The Western Employee Stock Ownership Plan (ESOP) provides team-members the opportunity to take ownership of the hard-work and dedication they put forth everyday.  Being an employee-owner means team members share in the rewards of our success – which is due to our hard-working, dedicated Team Members – it shouldn’t be any other way!

 

Sharing The Western Way - Community Involvement – Volunteer Time Off and Gift Matching Program

With one of our core values being “Improve Someone’s Life” we take giving back very seriously – so seriously we pay our team-members to get out and volunteer!  We also match qualifying donations given by our team members to eligible organizations throughout the communities we serve.

 

Walk this Way (The Western Way that is…)

We provide each of our team members with an activity tracking device to help them track and reach their wellness goals.  We partner with an on-line wellness portal to give our team-members the opportunity to participate in fun, team-based challenges and to build the opportunity for them to feel like and be their best selves!  Our Wellness Committee also plans various events throughout the year to keep wellness on the forefront, and support team-members to lead healthy life-styles at work and at home.

 

One of Top Three "Young Professionals Best Place to Work

The Chamber of Fargo/Moorhead//west Fargo, at their annual ChamberChoice Awards luncheon held May 19th, announced Western State Bank as one of the top three Young Professionals Best Place To Work. Read more about the winners.

Company info
Website
Location
755 13th Ave.E.
West Fargo
ND
58078
US
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