System Engineer

About NorthStar Technology Group:
NorthStar Technology Group provides IT services across a broad range of solutions addressing technology needs for clients throughout the US. The ideal candidate will thrive in our challenging and rewarding environment; this person will design, implement, troubleshoot, analyze, and maintain internal and client networks. This role will be in our Fargo office and includes a competitive benefits package.

Essential Job Functions (most important listed first):

1. Professional Services:

• Install, manage, and troubleshoot customer and hosted server systems including servers, networking infrastructure and line of business applications
• Manage and maintain VMWare ESX and Microsoft Hyper-V hosting environments
• Provide support and upgrades for a wide array of server OS's and vertical applications
• Research and help quote new server hardware and software as well as upgrades
• Document fixes and informational items regarding server systems
• SAN storage management

2. Centralized Managed Services:

• Configure and manage Labtech remote monitoring and management (RMM) solution including patch management, monitoring/alert configuration, remediation scripting, etc.
• Configure and manage backup and disaster recovery solutions for customers running ShadowProtect and Veeam
• Configure and manage antivirus/antimalware solutions for customers running ESET and others
• Configure and manage BrightGauge reporting portal dashboards for internal and customer use

3. Technical Alignment through Effective Network Management:

• Perform onsite monthly, quarterly or bi-annual IT reviews for customers to measure alignment to our technical standards 
• Create and update customer and internal documentation within our documentation platform ITGlue
• Work with vCIO to match IT Review results with business impacts to provide customers with ongoing strategic planning

4. Technical Support:

• Timely diagnosis and resolution of technical support issues when escalated
• Consistently report issue status and progress within our service desk ticketing system including accurate, complete and real time ticket entries
• Update the customer periodically on the status of open support issues or projects
• Update Customer system/process documentation as needed

Essential Job Requirements:
CERTIFICATIONS:
Current MCSE or equivalent ideal. CCNA/CCDA a bonus.

EDUCATION:
Associates or Bachelor's degree in MIS, CIS or applicable computer network related fields.

EXPERIENCE:
3+ years’ experience providing technical support for business environments.
2+ years’ experience in an advanced network support or network engineer role.

REQUESTED SKILLS:

• Server Systems: Windows OS and Linux Server OS such as Server 2003-2016, Ubuntu, and VMware virtualized environments
• Enterprise Services and Applications: Active Directory, DNS, DHCP, IIS, Apache, SQL, Exchange, SPAM filtering, AV, Backup systems, WSUS, monitoring systems, FTP, file server
• Routers and Firewalls: NAT translations, HA, ACL's, Static routing and dynamic protocols such as RIP, EIGRP, and OSPF, VPN tunneling
• Switches: VLAN and trunk configuration
• Wireless: SSID management and wireless security
• Server Hardware: HP and Dell products
• SAN Administration: iSCSI, FC connections, and RAID levels
• Ability to prioritize and multitask
• Willingness to learn new technologies and maintain industry knowledge
• Excellent communication and interpersonal skills required
• Ability to lift, carry, and move all components of PC workstations, servers, network equipment, peripherals, and other ancillary equipment
• Willingness to travel occasionally

Job Type:  Full-time

Job Location:  Fargo, ND

Required education:  Associate

Required experience:  Technology Support - 4 years

Required license or certification:  Driver's License