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Lead Service Supervisor - Full-Time - Downtown Moorhead - Hornbacher's

Employer
Hornbacher's Foods
Location
Moorhead, Minnesota
Salary
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Industry
Retail
Role
Manager
Job Type
Long-Term
Hours
Full Time

Job Details

Job Title: Service Operations Manager (Job Code #003373)

Department: Front-End

Reports To: Store Director, Assistant Store Director

PURPOSE: The purpose of this position is to support and assist the Store Director and Assistant Store Director in the creation and implementation of strategy with regard to overall store performance, with a focus on front-end department operations.

JOB RESPONSIBILITIES AND ACCOUNTABILITIES:

Assists customers during their shopping experience
  • Ensures lines are moving quickly and efficiently
  • Greet, Offer, & Thank all customers
  • Prompt response to customer concerns
  • Ability to perform duties of cashiers, baggers, courtesy counter employees & Service Supervisors as needed
  • Recording and reporting customer requests
  • Ability to show customers where products are located

Maintaining a neat and organized store appearance
  • Keeping front-end supplies stocked and organized
  • Cleaning spills and debris quickly and safely
  • Ensuring a safe and clean shopping environment during inclement weather
  • Maintaining a clutter-free environment throughout the store
  • Assigning cleaning and facing opportunities to baggers and cashiers during down times

Daily supervision of store policies and procedures
  • Develop effective daily/weekly work plans
  • Adherence to Hornbacher's Food Safety Practices
  • Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
  • Providing performance reviews to front-end associates
  • Providing training and development opportunities for store associates
  • Calling in maintenance requests for store issues
  • Oversee store operations in the absence of the Store Director/Assistant Store Director

Hiring, recruiting, & training of associates
  • Interviewing and hiring of applicants
  • Recommending current associates for advancement opportunities
  • Organize and lead New Associate Orientation classes
  • Creating a positive work environment to recruit and maintain associates

JOB COMPETENCIES AND REQUIREMENTS:

People management skills
  • Training and development of associates to ensure competence in assigned tasks and to develop for advancement
  • Managing performance of associates
  • Recognizing coaching opportunities and utilizing skills to encourage growth
  • Encouraging active participation and cooperation within the store
  • Encourage individual & group effort toward providing the best service possible

Commitment to excellence
  • Actively seeking new ways of working to improve productivity
  • Developing existing competencies to a higher level
  • Seeking out learning opportunities to facilitate growth

Communication skills
  • Ability to Greet, Offer, & Thank all customers
  • Building strong channels of communication throughout the store
  • Communicating with customers on ways to deliver outstanding service
  • Addressing customer concerns and presenting mutually beneficial outcomes

Logical reasoning skills
  • Ability to multi task and prioritize business needs
  • Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service
  • Recognizing problems and the ability to solve them creatively and independently

Physical Work Environment
  • Ability to stand and walk for long periods of time
  • Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
  • Occasional use of calculators, computers, telephone, fax, and other office equipment in the course of the normal workday.

Experience
  • 2-3 years supervisory experience
  • Retail experience preferred
  • Bachelor's Degree in related field preferred and/or equivalent work experience

*Must be able to work a variety of shifts; including nights, weekends, & holidays.

Why Work for Supervalu?

SUPERVALU Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. SUPERVALU serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, SUPERVALU has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we've been providing the best service to our customers for more than 135 years.

We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!

A GREAT PLACE TO GROW!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status. SUPERVALU is an EO employer - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Company

Why work at Hornbacher's?

Join the exciting, fast-paced store environment at Hornbacher’s. We offer career opportunities to talented people with the determination to make a difference for our customers. Not only does Hornbacher’s offer a comprehensive benefits package, we provide a unique workplace where opportunities abound.

Company info
Website
Telephone
(701)281-8111
Location
4151 45TH ST S
Fargo
ND
58104
US

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