Hotel Porter
- Employer
- Shooting Star Casino
- Location
- Mahnomen, Minnesota
- Salary
- $9.89-$12.87
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- Industry
- Hospitality and Tourism
- Role
- General Labor
- Job Type
- Long-Term
- Hours
- Full Time
Job Details
Description
POSITION SUMMARY
This position is responsible for assisting guests with accommodation needs during their stay at Shooting Star Casino, Hotel & Event Center to ensure a positive guest experience. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.
DUTIES & RESPONSIBILITIES
Provides exceptional, STAR Service to ensure overall guest satisfaction.
- Performs the steps of STAR Service, which include…
- Smile and Greet
- Take Care of Needs
- Anticipate, Ask and Act
- Remember to Thank and Close
- Performs the position-specific STAR service expectations, as outlined by the department.
Provides exceptional customer service to ensure overall guest satisfaction.
- Greets guests and assist with bus deporting and carrying luggage to and from rooms.
- Assists guests with directions in the hotel and/or casino, information, etc.
- Delivers messages and/or amenities to guests.
- Ensures an adequate supply of towels to the pool area.
- Assists guests with operating guest room amenities and minor maintenance items.
- Reports updated room status to front desk and housekeeping staff.
- Delivers quality customer service in a timely manner to all guests.
Provides support to all front office areas to promote efficiency of the front desk and enhance guest satisfaction.
- Routes interdepartmental mail.
- Delivers change to front office areas.
- Delivers coupons to appropriate areas.
EDUCATION & EXPERIENCE
No minimum education or experience required.
Certificates, Licenses & Designations
Must meet licensing requirement as prescribed by the Tribal-State Compact for gaming.
KNOWLEDGE, SKILLS & ABILITIES
- Ability to maintain friendly customer service with a smile.
- Ability to ensure the strictest of confidentiality is maintained at all times.
- Ability to comprehend simple instructions, short correspondence, and memos.
- Ability to maintain good rapport with guests.
- Ability to stoop, kneel, crouch, or crawl.
- Ability to frequently lift and/or move over 50 pounds.
- Ability to frequently walk for long periods of time.
- Ability to frequently reach below shoulder height.
- Ability to follow procedures and give attention to detail.
WORKING CONDITIONS
- Frequent exposure to outdoor weather conditions including high heat and extreme cold.
- Frequent exposure to moderate noise level.
- Occasional exposure to moderate concentration levels of tobacco smoke.
Company
A STELLAR PLACE TO WORK
We’re always looking for talented folks who want to give our guests the Star treatment!
- Best wages in the area with new living wage and salary plan
- Employer-funded medical, dental, vision and life insurance
- Employer-funded defined benefit retirement plan
- Flexible spending account
- Employee assistance program
- Paid time off
- Reduced meal
- Disability insurance
- Dental
- Free parking
- Team member fun events
- Education assistance
- *Shift differential of additional $1.25/hr for swing and night shift and an additional weekend differential of $1.25/hr. Requirements based on position. Available for hours worked after a team member completes their 90-day probationary time frame.
- Website
- https://www.starcasino.com/footer/employment/
- Telephone
- 888.683.9675
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