Advisor-Jet Ownership Associate
- Employer
- Cirrus Aircraft
- Location
- Knoxville, Tennessee, US
- Salary
- Join our team!
Job Details
Responsible for ensuring customer satisfaction to all Cirrus customers from the date the aircraft order or jet position is received through the delivery of their aircraft and beyond. The Associate Jet Ownership Advisor will assist the Jet Ownership Advisor(s) with all aspects of the pre-delivery and delivery process.
Essential Duties and Responsibilities:
- Ensure every customer's experience is a positive one and place the needs and expectations of the customer first
- Learn the order configuration process, record orders in the Jet Main List, and cross-check configurations
- Learn and understand SalesForce for recording orders
- Learn to use ERP to create customer and sales order numbers
- Assist with scheduling customer events that take place at Cirrus with necessary departments
- Review FAA documents prior to sending for filing
- Assist with processing payments (initial deposits, progress payments, final payments, and Cirrus Bucks)
- Assist with refund requests, cancelations and transfers
- If necessary, reach out and coordinate with customer regarding initial deposit
- Learn to prepare delivery documents, present, and sign with customer
- Learn to maintain and revise checklist for proficiency
- Understand the coordination necessary with finance companies for documents required for funding
- Archive closed files
- Provide back-up coverage for the front desk (create name badges, order lunches, prepare training rooms, create In-House email, etc.)
- Set up subscriptions and Jetstream for customer deliveries
- Assist with financially closing orders
- Fill in for Jet OA deliveries when needed
- Process production waterfall change requests when neededWill be required to perform other duties as requested, directed or assigned.
- Education and/or Experience:
- 4 year degree or relevant work experience. Interest in aviation. Strong organizational skills and excellent customer service.
Company
Since day one in 1984, Cirrus Aircraft has been committed to the future of aviation through smart safety, ease of operation and most adamantly, continuous innovation. Along the way, every turn has meant challenges and opportunities to grow general aviation–improving the flying experience as a whole.
Our goal is to utilize technology to drive enhanced safety, performance, sophistication and comfort. We are proud that today, after 30 years of dedication, the Cirrus brand is associated with these accolades and hallmarks that mean so much to us. Our line of all-composite personal aircraft-–the SR20, SR22 and turbocharged SR22T–lives up to this by incorporating advanced electronic and standard safety technologies including Cirrus Perspective by Garmin avionics and the unique Cirrus Airframe Parachute System® (CAPS®).
Our latest aircraft, the Vision Jet, raises the bar even higher as it ushers in a new era in personal transportation and introduces the world to “the personal jet.”
We’ve traveled far, but in many ways, we’re only just taking off. Join our team and become a part of the future today.
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