Guest Ambassador
- Employer
- Cirrus Aircraft
- Location
- Knoxville, Tennessee, US
- Salary
- Join our team!
Job Details
Responsible for ensuring customer satisfaction to all Cirrus customers, potential customers and guests during all visits to the Vision Center campus. The Guest Ambassador enhances builds customer relationships by driving the Service Essentials to create personal experiences to creating a world class environment.
Essential Duties:
- Greet and welcome customers and visitors to the Experience Center
- Engage with customers and visitors, anticipate needs
- Provide tours of the Flight Training facility and campus
- Responsible for Patriot Act sign-in log for all Cirrus visitors
- Maintain all customer spaces (organization, stocking, cleaning, and similar tasks)
- Collect payment for flight training events as needed
- Provide coverage and assistance to Cirrus Store as needed
- Prepare and distribute customer badges and visitor badges
- Additional duties attachedSupervisory Responsibilities: This job does not require supervisory responsibilities.Competencies: To perform the job successfully, an individual should demonstrate the following competencies : Customer Service: Responds promptly to customer needs; solicits customer feedback to improve service, responds to requests for service and assistance.Analytical: Synthesizes complex or diverse information; collects and researches data.Change Management: Adaptive to change; develops workable implementation plans; communicates changes effectively; monitors transition and evaluates resultsProfessionalism: Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; follows through on commitments.Positive Attitude: Supports company directives as they pertain to team effort; able to give and receive candid and helpful feedback; willing to cooperative, consider, and work with others in the department and across the organization; enthusiasticResponsibility & Accountability: Assumes ownership and suggests appropriate recommendations to achieve company goals. Committed to ensuring planes are designed and produced safely; immediately report any errors or mistakes to appropriate personnel. Safety & Security: Observes safety and security procedures.Written communication: Writes clearly and informatively, edits work for spelling and grammar.Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Attendance/Overtime: Punctual; observes appropriate break and meal periods; properly notifies Supervisor within designated timeframe in case of absence. Overtime hours may be required.
- Dependability/Initiative: Follows instructions, offers ideas, and follows through on commitments; volunteers readily and offers to help and assist when work is complete.
- Planning/Organizing: Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedule other people and their tasks; develops realistic action plans.
- Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed.
- Interpersonal Skills: Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
- Technical Skills: Assesses own strengths and weaknesses, pursues training and development opportunities, strives to continuously build knowledge and skills, shares expertise with others.
- Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
Company
Since day one in 1984, Cirrus Aircraft has been committed to the future of aviation through smart safety, ease of operation and most adamantly, continuous innovation. Along the way, every turn has meant challenges and opportunities to grow general aviation–improving the flying experience as a whole.
Our goal is to utilize technology to drive enhanced safety, performance, sophistication and comfort. We are proud that today, after 30 years of dedication, the Cirrus brand is associated with these accolades and hallmarks that mean so much to us. Our line of all-composite personal aircraft-–the SR20, SR22 and turbocharged SR22T–lives up to this by incorporating advanced electronic and standard safety technologies including Cirrus Perspective by Garmin avionics and the unique Cirrus Airframe Parachute System® (CAPS®).
Our latest aircraft, the Vision Jet, raises the bar even higher as it ushers in a new era in personal transportation and introduces the world to “the personal jet.”
We’ve traveled far, but in many ways, we’re only just taking off. Join our team and become a part of the future today.
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