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Video Attendant

Employer
Shooting Star Casino
Location
Mahnomen, Minnesota
Salary
Negotiable

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Industry
General

Job Details

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

    Performs the steps of STAR Service, which include…

    Smile and Greet
    Take Care of Needs
    Anticipate, Ask and Act
    Remember to Thank and Close

    Performs the position-specific STAR service expectations, as outlined by the department.

Process and pay slot machine jackpots throughout their assigned shift following policy and procedures that meet or exceed minimum internal gaming controls. 

    Completes jackpot paperwork
    Request a verifier to verify completeness and accuracy of paperwork entries against slot machine information.
    Pays customer the verified amount of monies under the observation of a verifier.
    Resets slot machine to clear the jackpot so customer play may resume.
    Process and drop all jackpot paperwork at a jackpot/fill station within 120 minutes of payout.

Process and fill slot machine hoppers throughout their assigned shift following policy and procedures that meet or exceed minimum internal gaming controls.

    Completes fill paperwork.
    Request a verifier to verify completeness and accuracy of paperwork entries against slot machine information.
    Fills slot machine under the observation of a verifier.
    Reset slot machine if necessary and ensure coin is cashing out.
    Process and drop all jackpot paperwork at a jackpot/fill station within 120 minutes of fill.

Repairs minor coin and hopper jams on a variety of slot machines observing all minimum internal gaming controls.

    Notify surveillance of any entry into a slot machine.
    Clear slot machine jam.
    Reset machine if necessary.
    Call for a slot technician if jam does not clear.

Provide prompt and courteous customer care throughout the casino.

    Listens and responds to guest concerns.
    Refer guests to appropriate department or authority for issue resolution.

Perform other duties and tasks assigned by slot lead or shift supervisor.
Minimum Requirements
 

EDUCATION & EXPERIENCE

Minimum of a high school diploma or G.E.D. or three months as a video attendant or verifier or six months work-related experience in a cash handling area.

Certificates, Licenses & Designations

Gaming license required.

KNOWLEDGE, SKILLS & ABILITIES

    Knowledge of basic math.
    Knowledge of slot machine operation.
    Knowledge of basic computer data entry.
    Knowledge of casino promotions and activities.
    Skill in converting different denominational credits to dollars and cents.
    Skill in maintaining positive relationships with associates and customers.
    Ability to read and interpret slot machine data.
    Ability to stand; walk for long periods of time, bend and stoop.
    Ability to follow procedures and give attention to detail.
    Ability to lift/move up to 100 pounds.
    Ability to reach with hands and arms.
    Ability to talk and hear clearly.
    Ability to use fingers and hands to grasp, feel and control work related objects.

WORKING CONDITIONS

    Frequent exposure to moderate to loud noise levels.
    Continuous exposure to high concentration levels of tobacco smoke.
    Frequent exposure to cleaning chemicals/solvents.
    Occasional risk of electric shock.
    Occasional exposure to dust/dirt.
    Occasional exposure to movement of equipment and slot machines.
    Occasional exposure to blood borne pathogens.
 

Company

A STELLAR PLACE TO WORK

We’re always looking for talented folks who want to give our guests the Star treatment!

  • Best wages in the area with new living wage and salary plan
  • Employer-funded medical, dental, vision and life insurance
  • Employer-funded defined benefit retirement plan
  • Flexible spending account
  • Employee assistance program
  • Paid time off
  • Reduced meal
  • Disability insurance
  • Dental
  • Free parking
  • Team member fun events
  • Education assistance
  • *Shift differential of additional $1.25/hr for swing and night shift and an additional weekend differential of $1.25/hr. Requirements based on position. Available for hours worked after a team member completes their 90-day probationary time frame.
Company info
Website
Telephone
888.683.9675

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