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Part-Time Service Supervisor - Village West Hornbacher's

Employer
Hornbacher's Foods
Location
Fargo, North Dakota
Salary
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Industry
Retail
Role
Manager
Job Type
Long-Term
Hours
Full Time

Job Details

POSITION TITLE: Service Supervisor

ACCOUNTABLE TO: Service Operations Manager, Assistant Store Director, Store Director

PRIMARY OBJECTIVE

To supervise the front-end functions to promote sales and ensure a positive shopping experience for customers and a safe and positive working environment for associates.

NATURE AND SCOPE

Emphasis in this position is on coordinating and assisting with daily supervision of front-end policies and procedures, cashier performance, labor control and customer relations. Primary challenge is to positively affect customer service levels and department labor, and productivity factors through efficient operation of the front end. This position is responsible for providing effective training, development and work direction for department associates. The position requires the ability to encourage individual and group effort toward department objectives, on-going customer interaction, providing prompt, courteous and accurate service, judgment/decision making, social skills/verbal interaction, reading, writing, math, computer skills, register/scanner operation, reading, light lifting, and standing. Position functions and work hours may vary according to business needs. The Store Manager provides assignments and work direction.

ESSENTIAL POSITION FUNCTIONS


  • Assist customers and ensure proper service levels and courtesy from all associates

    • Greet, Offer and Thank customersAnswer or refer questions and responds to customer requests as neededBring customers to location of itemPerform price checks Respond to customer assistance needs/calls promptlyMonitor and ensure prompt, courteous, and accurate customer relations
    Functional Requirements

    Frequent: Physical - lifting/carrying up to 50 lbs., equipment operation (scanner, register, check approval machine, coupon machine, intercom), reaching, standing and turning

    Mental - judgment/decision making, social skills/verbal interaction, memorization, reading, writing and math

    Occasional: Physical - lifting/carrying over 50 lbs., equipment operation

    (calculator) squatting, stooping/bending and walking


  • Supervise the front end functions to ensure positive customer relations and accurate, prompt checkout

    • Effectively communicate department priorities, policies and procedures and delegate

    accordingly
    • Ensure minimal waiting time for each customerEnsure correct product handling and scanning techniquesEnsure proper handling of all forms of tender and couponsEnsure proper handling of voids, refunds, and exchangesEnsure price checks and scan error forms completed as necessaryAuthorize check cashing and ensure standards Ensure front end cleanliness and organization to include filling bags and keeping front end clear of shopping cartsAdminister store audit policiesEnsure proper etiquette is used for telephone and intercom callsEnsure adherence to company policy including the handling tobacco, alcohol and lottery transactions

    Why Work for Supervalu?

    SUPERVALU Inc. is one of the largest grocery wholesalers and retailers in the U.S. with annual sales of approximately $17 billion. SUPERVALU serves customers across the United States through a network of almost 3,400 stores. Headquartered in Minnesota, SUPERVALU has about 35,000 employees. We know that bright, motivated people are the reason for our success. Because of our employees, we've been providing the best service to our customers for more than 135 years.

    We encourage FRESH thinking, offer an environment of inclusion and support, and set no boundaries on your achievement!

    A GREAT PLACE TO GROW!

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. SUPERVALU is an EO employer - M/F/Veteran/Disability. VEVRAA Federal Contractor.

    Company

    Why work at Hornbacher's?

    Join the exciting, fast-paced store environment at Hornbacher’s. We offer career opportunities to talented people with the determination to make a difference for our customers. Not only does Hornbacher’s offer a comprehensive benefits package, we provide a unique workplace where opportunities abound.

    Company info
    Website
    Telephone
    (701)281-8111
    Location
    4151 45TH ST S
    Fargo
    ND
    58104
    US

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