Receptionist - Home Care & Hospice

About the Job

Scope:
•Has frequent contact with visitors, residents, families, and staff.
•Provide administrative support and assist with special projects on a frequent basis for all departments.
•Takes work direction from the Housing Administrator, Housing Advisor, Administrative Specialist and other departments, as assigned.

Key Responsibilities:
•Responsible for providing excellent customer service and public relations needed for quality care and services to all customers. Ensures that the customer experience is a primary focus of all actions.
•Greets and welcomes visitors and staff to the building. Answer and transfer all incoming telephone calls in a courteous and professional manner. Determines the needs of customers in a prompt manner and directs their calls or needs appropriately.
•Is easily accessible and provides prompt service. Is courteous and professional in all encounters and represents Knute Nelson in a positive, business-like manner. Ensures confidentiality of all patient information while performing job duties and tasks.
•Serve as an information resource.
•Perform a variety of administrative duties, as assigned.
•The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

Reports To:
Director of Home Care

Education and Experience Required:
•Must complete and pass a state required background study.
•Requires a high school diploma, one year of experience working in an office setting, preferably in healthcare, or any equivalent combination of training, education and experience.
•Exceptional typing skills required and must be fluent in computer knowledge especially in Windows operating system and Microsoft Office (i.e. Publisher, Excel and Power Point). Must also have experience with various office equipment such as copy machines, multi-line phones, postage meter, fax machines, etc.
•Excellent verbal communication skills are required and an ability to work with confidential information.
•Often the first contact visitors have when calling or visiting the facility, therefore the use of good judgment, tact, courtesy and patience is required.
•Excellent verbal communication skills are required and an ability to work with confidential information.
•Represent Knute Nelson in a professional, business-like manner.
•Follow and abide by the HIPAA (Health Insurance Portability and Accountability Act) privacy policy as administered by Knute Nelson.
•Recognize the importance of customer service and strive each day to provide an exceptional experience for each person they serve. Know that all residents, patients, clients, families, volunteers and coworkers are all customers, and work to ensure that every interaction they have with them is positive.
•Able to physically perform the duties required by the position.
•Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors.

In keeping with federal, state and local laws, Knute Nelson's policy forbids employees and associates from discriminating against anyone based on race, religion, color, creed, gender, age, marital status, national origin, sexual orientation, status with regard to public assistance, veteran status, familial status, disability or any other characteristic protected by law. Knute Nelson is committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career advancement.Knute Nelsonalso provides reasonable accommodations to disabled employees and applicants as required by law.