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Teller Supervisor

Employer
Alerus Financial
Location
Shorewood, Minnesota
Salary
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Job Details

Position Summary:

The main responsibility of the Teller Supervisor is to ensure the daily operations of the bank teller line, under the direction of the Branch Manager. The Teller Supervisor performs direct supervisory duties for the teller line and safe deposit area, is relied upon to resolve escalated issues with clients and teller staff. Supervisors will lead by example performing a ‘Player/Coach' role, provide leadership and training for the branch and teller staff; promotes new or expanded relationships for the Bank by maintaining exceptional client relations and referring clients to appropriate staff for new products and services; completes work with a high level of accuracy; and assures compliance with all applicable Bank policies and procedures, as well as, all applicable state and federal banking regulations.

Essential Responsibilities:

Job Function Number 1: Employee Leadership - 40%
  • Scheduling, supervising, training and developing staff.
  • Ensures adherence to policies and procedures concerning the teller functions.
  • Responsible for employee relations and discipline of teller employees.
  • Continuously working to improve the operations of the teller line and the bank.
  • Supporting staff by approving/overseeing transactions as needed, assisting with balancing issues and verifications of cash offages.
  • Responsible for conducting performance reviews and providing development paths.
  • Interviewing, hiring and retaining staff
  • Participate in the Manager on-call rotation to assist employees and respond to security issues
  • Conduct monthly, quarterly and annual audits to ensure compliance while also following up on any performance related items to include verbal and written warnings when applicable.
  • Manage employee attendance by monitoring, reviewing and approving weekly time punches.
  • Train and coach Tellers to ensure cash drawers are balanced according to standards.

Job Function Number 2: Customer Service & Support- 30%
  • Working with other bank personnel to ensure excellent customer service is provided to each and every customer.
  • Strong knowledge of products and services.
  • Solid knowledge of teller transaction and operations processing.
  • Responsible for referring clients to appropriate staff for new products and services.

Job Function Number 3: Technical & Industry Knowledge - 25%
  • Handle balance inquiries, customer questions, and problems, and own the follow through to resolution.
  • Possess knowledge of competitive products, practices, and facilities in order to effectively sell Alerus products and services
  • Develop and maintain in-depth knowledge and understanding of the following:
    • Retail products and services including IRA's
    • Personal and business account ownership.
    • Knowledge of teller processes and branch capture
    • Basic consumer credit products and services.
    • Regulatory requirements as they pertain to the banking products.
    • Compliance requirements for appropriate product areas
  • Maintain economic and market awareness.
  • Understand business and banking industry practices.
  • Recognize and understand regulatory environment and its impact on the banking industry.

Job Function Number 4: Personal growth/development. 5%
  • Represent Alerus in community organizations and activities (Chamber of Commerce, other professional groups or organizations).
  • Assume responsibility for your career growth and development. Actively pursue continuing education, reading, and self-development to enhance skills.
  • Be flexible and adaptive when faced with changing needs of the customer and the bank.
  • Build solid working relationships with team members, acting as a resource for others whenever possible.
  • Recognize stressful nature of work and maintain professional and positive composure, attitude, and behavior at all events.

Position Requirements:

Qualifications:
  • Associate's degree preferred; and/or equivalent education, plus experience.
  • Proven ability to exceed goals.
  • Strong communication and problem solving and decision making.
  • Knowledge of all basic and specialized teller transactions.
  • Knowledge of regulatory requirements for financial transactions.
  • Knowledge of supervisory practices and principles.
  • One year or more experience in supervising and/or training employees strongly preferred.

Personal Characteristics:
  • Leadership skills, judgement, creativity, and comprehensive knowledge of the field

Physical Demands: (must be met with or without a reasonable accommodation)
  • Extended periods of time sitting and standing at a desk and using office equipment.
  • Ability to operate a personal computer/laptop for approximately 8 hours per day.
  • Extended time is spent reviewing physical and electronic documents.
  • The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.
  • Periodically, may also do light lifting of supplies and materials which weighs in at approximately 20 lbs.
  • Will spend most of time in an indoor environment.

Alerus Financial is an Equal Opportunity Employer of women, minorities, protected veterans and individuals with disabilities.

Company

Alerus is a company that will challenge you to be at your best and where your efforts have real, tangible effects. Our culture is one of collaboration, innovation, forward-thinking, and giving back. And, as a growing company with a presence in markets from New Hampshire to Arizona, we offer a broad range of opportunities for you to travel the career path that matches your abilities, interests, and goals.

What is the current company culture like?

While our footprint spans North Dakota, Minnesota, Arizona, New Hampshire, and Michigan, we still operate like a small company. In other words, every single person on our team matters. Our employees create our culture.

What skills, education, and experiences does your ideal candidate(s) have? Each position has their own specific requirements and qualifications. In addition to those, Alerus seeks people who live out our fundamental beliefs every day: do the right thing, cherish people, empower with knowledge, respect everyone, serve with passion, and embrace change.

How would you describe the company leadership/team management? Alerus has a diverse executive and leadership team. Each leader comes with a wealth of experience and knowledge within their field to help their teams succeed. Alerus leaders, including our C*Suite executives, maintain regular communication with employees on company updates and goals.

Where do you see the company/organization in the upcoming years? Alerus has bank and office locations in North Dakota, Minnesota, Michigan, New Hampshire and Arizona. While we continue to serve our clients in these states we also look to grow our national footprint to best serve clients wherever they may live.

What do you feel candidates need to know about the company before applying? Alerus is more than just a bank and offers many products for our clients including personal & business banking, mortgages, wealth management and retirement savings. We continue to grow and expand but still maintain and operate with a small business feel. We would not have continued success without our employees and all the hard work they do to serve our clients with passion.

See the current Alerus job openings below!

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