Patient Experience Specialist - Patient Experience

Job Title: Patient Experience Specialist | Patient Experience | Bemidji

City: BEMIDJI

State: Minnesota

Department *: * Patient Experience

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Works to enhance the patient and family experience. Develops and supports appropriate databases to track and trend patient feedback. The Patient Experience Specialist collects, interprets and reports patient satisfaction data. Ability to identify problems, resolve conflict and administer appropriate service recovery programs. Exceptional communication and interpersonal skills. Ability to interact effectively with a wide variety of constituents, including patients, family, physicians, and hospital leaders. Facilitates and coordinates processes and projects at the enterprise, regional and departmental level. Ability to present educational sessions and presentations for large or small groups on customer service and service recovery principles. Ability to chair a committee or improvement team or lead a project. Ability to multitask at various effort levels. Serves as the stakeholder champion for setting and facilitating the growth of the organization's service. Excellent organizational skills and ability to handle a large number of projects simultaneously.

POSITION RESPONSIBILITIES

Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact. Answers basic patient or provider questions and refers complex inquiries to appropriate specialists. Generates and interprets a wide range of statistical data and reports. Uses key tools, systems and processes to support business insurance operations. Distributes internal and external correspondence to appropriate recipients. Analyzes data regarding customer likes and dislikes about a given product or service. Participates in the improvement of a specific aspect of the customer experience. Gathers data related to customers' experiences with the organizations products and services.

DEPARTMENT DETAILS

QUALIFICATIONS

Current licensure as appropriate to position in state(s) of practice and/or possess multi-state licensure privileges as required by position. When applicable, may need a valid driver's license. If valid driver's license is required, must maintain a good driving record. Current licensure as appropriate to position in state(s) of practice and/or possess multi-state licensure privileges as required by position. When applicable, may need a valid driver's license. If valid driver's license is required, must maintain a good driving record.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Bemidji

State: Minnesota

Job Function: Customer Service

Job Schedule: Full Time

Shift: Days

Req Number: req24100