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Admissions Representative

Employer
CentraCare Health
Location
Willmar, Minnesota
Salary
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Industry
Education
Role
Other
Job Type
Long-Term
Hours
Full Time

Job Details

The admissions representative contributes to Carris Health's

operations by pre-registering and registering patients, collecting payments, discussing estimated procedure costs, and providing excellent customer service. Receptionist must be proficient in the following skills and qualifications: Multi-tasking; Flexibility; Telephone and Computer Skills; Customer Service; Time Management; Organization; Attention to Detail; Microsoft Office, Professionalism.


• KEY FUNCTIONS: Primary responsibilities include providing Service Excellence, greeting patients and visitors and assisting them with their needs, registration duties, accounts receivable duties, claims duties, and other duties as needed.


JOB RELATIONSHIPS:

A. REPORTS TO: Patient Access Manager

B. SUPERVISES: N/A

C. INTERRELATIONSHIPS WITH: Department and hospital personnel; other healthcare facilities; patients; general public.


HOURS OF WORK: Specific duties will dictate hours. Rotating shifts vary from 0530-

1400, 0700-1530, and 1000-1830.
ESSENTIAL REQUIREMENTS OF WORK (Minimum qualifications necessary to

function at full productivity).

A. EDUCATION AND TRAINING: High School diploma or GED is required. Ability to speak other languages is a plus. Requires advanced knowledge of Epic Systems (particularly Prelude, ADT and Resolute), Microsoft Office, and other applications as assigned

B. EXPERIENCE: Reception at Rice Memorial Hospital entails dealing with a multi-cultural public and requires adaptation and sensitivity to the cultural differences and also the emotional states of patients and public. Therefore at least two years of previous customer service experience including interacting with a variety of cultures is preferred.

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Experience in cash posting or accounts receivable is preferred. Experience in registration is preferred. Previous computer experience and multi-line telephone experience is a must.

C. JOB KNOWLEDGE (Specific): Accuracy in keyboarding, general knowledge of Microsoft Office. Overall knowledge of Business Office procedures and hospital policies. Service excellence and pleasant positive attitude are mandatory.


BUDGET: N/A


CLIENTELE DIRECTLY AFFECTED BY JOB: Patients, families, medical staff, general public, other facilities; department personnel; other hospital personnel.


PHYSICAL DEMANDS OF THE JOB: Minimal physical demands 1. Continuous sitting occurs while working at a work station and using a computer

2. Frequent use of a telephone while holding it in the non-dominant hand and using the dominant hand for writing or using a keyboard 3. Occasional forward reaching from floor to above the shoulders - to file papers and remove them as needed 4. Approximate range is 60" from the floor 5. Walking short distances


PHYSICAL ENVIRONMENT OF THE JOB: Usual working conditions involving adequate light, temperature, ample desk space, etc.


EQUIPMENT OR MACHINES USED ON THE JOB: Computers, web-based applications, internal software applications, printer, scanner, external storage devices, telephone, calculator, copy/fax machines, and other technology as necessary.

X
MENTAL DEMANDS OF THE JOB:

A. JUDGEMENT AND INITIATIVE:

 Alert, attentive and intelligent.  Ability to multi-task in high pressure situations.  Perseverance in times of continuous change.  Effective oral and written communications skills.  Functions independently and as team member.  Able to prioritize work projects and complete them in a timely manner.  Has knowledge of hospital systems and organizational relationships.  Maintains confidentiality at all times.  Patient in dealing with anxious patients, distraught families, and all people.  Ability to deal with hospital staff and medical staff objectively.  Ability to maintain train of thought amid many interruptions.

B. INDEPENDENT ACTION: Organizational skills needed to work and function

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independently with minimal supervision. Self-motivated; ability to set priorities and complete tasks on a timely basis. Ability to handle information in a confidential manner and work effectively and objectively with both Clinical and Non-Clinical staff.

C. EFFECT OF ERROR: Inaccuracy in transmitting messages, providing incorrect information and directions, poor customer relations, and inattentiveness will result in poor public relations and cause undue stress on patients, visitors and staff. Inaccurate handling of A/R responsibilities could have a negative effect on reimbursement and account balances.

D. CONTACT WITH OTHERS: Patients, families, physicians, hospital staff and general public.
PRINCIPAL JOB RESPONSIBILITIES, TASKS, AND AUTHORITIES:

A. RESPONSIBILITY: Ensuring the quality and reliability of registration data

PRIORITY: A % OF TIME: 60% DISCRETION: A

TASKS: Pre-registering and registering patients

1. Admissions representative will be required to register patients in a timely, effective, accurate manner. Due to critical situations that may occur in the department, the registrar must be extremely professional, tactful and efficient at all times.

2. Creates accounts for new hospital patients and updates accounts for previous

hospital patients in the hospital's registration system to ensure accurate services

and account processing.

3. Coordinates bed assignments and patient status with internal clinical departments.

4. Utilizes appropriate strategies, including phone calls and online databases, to

verify demographic information, as well as the insurance coverage of patients.

5. Prints and distributes related documents according to unit procedures

6. Completes Medicare Secondary Payer (MSP) for Medicare insured patients.

7. Documents all information obtained during registration activities to ensure patients'

accounts are complete for future reference.

8. Obtains appropriate signatures for privacy notice and consents.

9. Obtains information from patient that enables assessment of patient's eligibility for

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hospital-sponsored financial assistance

10. Confer with third parties on the completion of forms, patient financial information,

financial obligation, and hospital credit policy.

11. Based on risk assessment, collect money from those patients who have the ability

to pay.

12. Collect money owed from patients to ensure timely recovery of outstanding

accounts receivable prior to admission or prior to discharge.

13. Collect down payments on self-pay patients, and coordinate with insurance

verification to ensure proper collection of co-payments and deductibles from

insured patients at point-of-service, including at admission, during ER visit, and

after service but prior to discharge

AUTHORITIES: Employee has authority to carry out these responsibilities within department policies.

B. RESPONSIBILITY: Cover Main Reception desk and ER Registration department when scheduled

PRIORITY: A % OF TIME: 40% DISCRETION: A

TASKS: Registrar will be required to rotate between the Main Reception desk, the admissions representative offices, and the ER registration department dependent on the need of the Patient Access department.

1. Requires accurately verifying all patients and benefit information through use

of previous registration and other mediums available. 2. Prints and distributes related documents according to unit procedures. 3. Obtains appropriate signatures for privacy notice and consents

o May need to obtain this information from other sources that share in the responsibility in the patient's health care.

4. Placement of patient o Coordinates bed assignments and patient status with internal clinical

departments 5. Answer internal and external calls and transfer them to the appropriate area. 6. Directs patients to the appropriate area and communicates with other

departments consistently.

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7. Completes all registration duties noted in section A. Registration in addition to covering in the ER Registration and Communication Center when assigned. Rotation requirements will be enforced and shared amongst all admissions representative including daily lunch and supper breaks.

AUTHORITIES: Employee has the authority to carry out these responsibilities within Carris Health's standards.

C. RESPONSIBILITY: Other duties as assigned

PRIORITY: C % OF TIME: DISCRETION: C

Tasks:

D. RESPONSIBILITY: Service Excellence

TASKS: Demonstrates an ongoing commitment to the Service Excellence philosophy by adhering to behaviors outlined in Carris Health's "Standards of Excellence."

E. RESPONSIBILITY: Continuous Quality Improvement

Tasks:

1. Demonstrates understanding of the CQI philosophy. 2. Participates in CQI training activities or CQI teams if appropriate. 3. Demonstrates sensitivity to customers and their needs. 4. Interacts appropriately with internal customers, i.e. coworkers within

department, staff across departments. 5 Interacts appropriately with external customers, i.e. patients, families,

medical staff, vendors. 6. Role models positive behaviors.

F. RESPONSIBILITY: SAFETY Maintain and promote a safe environment for all patients, visitors and staff.

TASKS: 1. Consistently follow all policies, practices and work rules. 2. Do not use shortcuts or work-arounds that may reduce safety or increase

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risk. 3. Stay alert, act responsibly and use common sense to reduce risks. 4. Report Aactual events@ and Agood catches@ as soon as possible. 5. Create a safe environment by eliminating hazards and identifying and

reporting unsafe systems. 6. Complete all mandatory safety education, attend safety sessions, review and

understand the Safety Program (available on RiceNet). 7. Seek answers to questions you have about the Safety Program.

Company

Carris Health has 16 convenient locations in West Central and Southwest Minnesota where you can access the specialized care you need, from surgery and rehabilitation to basic wellness check-ups. Whatever you need, we've got you covered.

Company info
Website
Location
301 Becker Ave. SW.
Willmar
MN
56201
United States

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