Hotel Porter

Description

POSITION SUMMARY

This position is responsible for assisting guests with accommodation needs during their stay at Shooting Star Casino, Hotel & Event Center to ensure a positive guest experience. In all interactions, the position is responsible for making STAR service to guests and fellow team members a first priority.

DUTIES & RESPONSIBILITIES

Provides exceptional, STAR Service to ensure overall guest satisfaction.

• Performs the steps of STAR Service, which include…

• Smile and Greet
• Take Care of Needs
• Anticipate, Ask and Act
• Remember to Thank and Close

• Performs the position-specific STAR service expectations, as outlined by the department.

Provides exceptional customer service to ensure overall guest satisfaction.

• Greets guests and assist with bus deporting and carrying luggage to and from rooms.
• Assists guests with directions in the hotel and/or casino, information, etc.
• Delivers messages and/or amenities to guests.
• Ensures an adequate supply of towels to the pool area.
• Assists guests with operating guest room amenities and minor maintenance items.
• Reports updated room status to front desk and housekeeping staff.
• Delivers quality customer service in a timely manner to all guests.

Provides support to all front office areas to promote efficiency of the front desk and enhance guest satisfaction.

• Routes interdepartmental mail.
• Delivers change to front office areas.
• Delivers coupons to appropriate areas.

EDUCATION & EXPERIENCE

No minimum education or experience required.

Certificates, Licenses & Designations

Must meet licensing requirement as prescribed by the Tribal-State Compact for gaming.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to maintain friendly customer service with a smile.
• Ability to ensure the strictest of confidentiality is maintained at all times.
• Ability to comprehend simple instructions, short correspondence, and memos.
• Ability to maintain good rapport with guests.
• Ability to stoop, kneel, crouch, or crawl.
• Ability to frequently lift and/or move over 50 pounds.
• Ability to frequently walk for long periods of time.
• Ability to frequently reach below shoulder height.
• Ability to follow procedures and give attention to detail.

WORKING CONDITIONS

• Frequent exposure to outdoor weather conditions including high heat and extreme cold.
• Frequent exposure to moderate noise level.
• Occasional exposure to moderate concentration levels of tobacco smoke.