Parts Manager
- Employer
- Butler Machinery
- Location
- Aberdeen, SD
- Salary
- Join our team!
View more
- Industry
- Office and Administration
- Role
- Manager
- Job Type
- Long-Term
Job Details
Butler Machinery is a third generation family-owned company, proudly serving our communities since 1955. Our mission is to build long term relationships with our customers, founded on trust, generating mutual growth and success.
Responsibilities
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Develop business plans and goals to include staffing needs, tools and equipment, parts inventories, and parts promotion strategies.
- Monitor Key Performance Indicators and operational reports and adjust procedures / processes as appropriate.
- Work closely with Service and Sales departments regarding their needs in order to maximize parts availability.
- Monitor and maintain a high level of customer satisfaction.
- Resolve customer issues and concerns.
- Interview, select and hire employees for department.
- Schedule parts team in manner that provides good customer service as well as reasonable work expectations.
- Monitor, coach and counsel day to day employee performance.
- Handle employee relations issues, training needs, overtime, vacation schedules, etc
- Maintain safe, clean, neat and orderly work environment in accordance with safety and contamination control processes
- Provide documentation as required for personnel issues, accidents, safety matters, customer disputes, etc.
- Assist in Day to Day activities of parts department.
- Promote and grow the parts and service business, the market share and promote the vision, mission and values of BMC
- Additional assigned duties by Operations Manager.
SUPERVISORY DUTIES
- Organizes, communicates, and delegates responsibilities and priorities to subordinates to ensure the successful operation of the department.
- Provides regular and timely feedback that recognizes employee performance, motivating employees and promoting self-development.
- Communicates with and coaches employees on assignments, providing technical expertise as needed.
- Selects, trains and develops employees consistent with department/division goals, providing coaching on career development .
Qualifications
- Prior supervisory experience or leadership training preferred
- Knowledge of machine technology and industries we represent
- Preference for operational knowledge of Parts Department practices and procedures normally obtained through 5-7 years of experience in a parts department.
- Demonstrated ability in customer relations.
- Ability to work in a cooperative manner with other departments
- Strong verbal, written, analytical and interpersonal skills
- Ability to effectively handle conflict situations.
- Good Computer skills
Company
Thank you for your interest in starting a career with Butler. Butler Machinery Company was founded in 1955. We are a third-generation, family-owned company with over 800 associates in 18 locations across North Dakota, South Dakota and Nebraska. At Butler, we offer a values-based culture, a great benefits package, a second-to-none retirement plan and lots of opportunities to grow in your career. We are proud to support our customers from a variety of industries including construction, agriculture, government, demolition and scrap handling, trucking, mining, landscaping and power generation. If you have a passion for any of these industries, enjoy working around equipment, being part of a team and have a customer-driven mindset, we want to hear from you! Apply on our website at www.butlermachinery.com/careers or email the HR team at hr@butlermachinery.com with questions.
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