Sales & Marketing Coordinator - Hermantown, MN

Description

Are you looking for a job that is both challenging and rewarding? A job in a fun, hard working and family oriented atmosphere? Look no further, Edgewood in Hermantown MN is looking for a Sales/Marketing Coordinator to join our team. The Sales/Marketing Coordinator will be responsible for implementing effective marketing strategies that will ensure maximum occupancy levels throughout our campus. If you believe you fit the description we would love to meet you!

DUTIES & RESPONSIBILITIES

External Marketing & Sales Operations

• Assist with marketing and sales activities that increase occupancy.

• Knowledge of all of the services and opportunities available at Edgewood, including: product lines, pricing, floor plans, availability, alternative funding sources, insurance policies and move-in/move-out criteria.

• Call on prospects in their home, hospital, skilled care facility or other place of meeting as requested by the prospect.

• Communicate both verbally and in writing with residents, families, homeowners, referral sources and others in the community about Edgewood.

• Assist in community tours and follow-up tasks

• Support high quality resident and family relations throughout the cycle of inquiry, tour, move-in, residency, and move-out processes.

• Assist in ordering and packaging all marketing materials

• Support in coordinating special events at Edgewood and in greater community

• Support operational needs as directed

Report & Data Management Operations

• Assist in creating and following up with all leads, lead sources and referral sources

• Assist in completing required sales reports, lead reports and move-in reports for the Executive Director

• Maintain communication on a daily, weekly, or monthly basis as directed by the Executive Director

Company and Interdepartmental

• Incorporate direction from Executive Director and company strategic goals to refine and improve efficiencies.

• Maintain a high level of confidentiality with regard to business operations and resident privacy.

• Understand and support all aspects of resident’s rights, including the right to be free of restraints and free of abuse, through all interactions required to carry out your duties.

• Promptly report any evidence of resident abuse or violation of resident’s rights to the appropriate person.

• Carries out delegated workplace safety activities and adheres to all company policies and practices regarding safety in the workplace.

• Uphold Edgewood Management Group’s mission and core values.

• Responsible to be knowledgeable and maintain compliance with federal, state, local regulatory requirements in department.

Customer Service Responsibility

• Maintain a high level of customer service satisfaction.

• Listens and responds to family/guest concerns in order to maintain a high level of hospitality and guest satisfaction. Refer any concerns to the appropriate manager, following-up as needed.

Other Duties/Responsibilities

• Perform other duties and responsibilities as required or assigned.

Minimum degree requirement is an Associate’s degree in a related field of study.

• Work experience that demonstrates increased level of responsibility, customer service and professional growth.

CERTIFICATES, LICENSES & DESIGNATIONS

• Must meet licensing/certification requirements as prescribed by city, state or federal regulations.

KNOWLEDGE, SKILLS & ABILITIES (with or without reasonable accommodation)

• Must be able to read, write, speak, and understand the English language

• Strong interpersonal, verbal and written communication skills

• Knowledge of regulations of Assisted Living and Resident Rights.

• Knowledge of Vulnerable Adult Reporting requirements.

• Must be highly adept at handling situations that require a high degree of flexibility/adaptability; must be open to change

• Ability to respond effectively to the most sensitive inquiries or complaints.

• Ability to use a variety of general office equipment including but not limited to a personal computer, fax machine, copy machine, laminator and cameras.

• Knowledge of and skill in using a personal computer and related software including Microsoft Word, Excel, PowerPoint, and Outlook.

• Skill in basic math including addition, subtraction, multiplication, division, fractions, percentages, and decimals

• Skill of developing and maintaining positive relationships with external and internal customers

• Knowledge of and ability to apply commonly accepted rules of grammar, spelling and punctuation in written communication to develop management reports and summaries

Job Type: Full-time

 

Minimum Requirements

• Minimum degree requirement is an Associate’s degree in a related field of study.
• Work experience that demonstrates increased level of responsibility, customer service and professional growth.