Help Desk Technician

WINNING TOGETHER HONORABLY

Job Title: Help Desk Technician Department: IT Position Objective:

• Through the practice of servant leadership, enhance our team member's lives, develop and implement best methods, and be engaged in a culture of continuous improvement to safely deliver quality, best value products and services, on time, to internal and external customers.


Primary Responsibilities:


• Provide support for all desktop users

• Ensure the integrity and administer Aagard's documentation management system
• Assist in managing company's electronic infrastructure
• Manage and administer technology plan

• Technical support and troubleshooting including on-call
• Assist with training of internal and external customers

• Manage inventory of end-user software and hardware. Procure items as necessary.
• Recommend and implement best practices to increase efficiency and reduce costs

• Communicate openly, share knowledge, build positive collaboration between departments and team members
• Support and contribute to department and company metrics

• Be actively engaged in continuous improvement projects and culture


General Responsibilities:


• Adhere to, support and promote the Aagard vision and culture statements
• Demonstrate professional, respectful interaction with other team members

• Accurately and professionally represent Aagard to customers and vendors
• Other duties as assigned


Minimum Requirements:


• Associate's degree in computer/network related field and experience supporting computer/network systems or equivalent combination of education and/or experience

• Experience with documentation of processes

• Ability to maintain confidentiality
• Ability to communicate ideas in both technical and user friendly language

• Experience with Microsoft products
• Network security experience preferred

• Ability to work independently with minimal supervision
• Proficient with Microsoft Office products
• Ability to learn new software technologies

• Experience working in a manufacturing environment preferred
• Self-starter, creative and problem solver

• Strong time management and organizational skills
• Passion for excellence

• Value and build a culture of measurement
• Ability to lift up to 50 lbs

• Ability to stoop, kneel, crouch, crawl, or climb
• Ability to travel as required