Supervisor, Patient Access - Occupational Medicine Clinic

Job Title: Supervisor, Patient Access | Occupational Medicine Clinic | Fargo

City: Fargo

State: North Dakota

Department *: * OCC MED CLINIC

Job Schedule: Full Time

Shift: Varies

Hours Per Shift: 8 hr

JOB SUMMARY

Leads the successful transition of specific registration and financial processes to help ensure the continuous improvement of business processes to be best practice meet agreed service levels and excel in process efficiency and effectiveness within multiple Sanford Departments. Perform day to day operations and lead Patient Access functions. Assists in implementing changes and processes to facilitate efficient quality Patient Access services and achieve department goals and objectives established. Ensuring projects are completed accurately and within established timelines. Accountable for the adherence to established project deadlines and budgetary limitations. Excellent understanding of admissions, discharges, and transfers (ADT) issues and span of control". Strong management skills and assertive, visible leadership style. Responsible for management oversight of Patient Access Joint Commission compliance. Prepares new policies and protocols.Mentors staff and allows for professional growth. Assists in developing workflows to generate accurate patient data and aid in effective practice relating to financial details such as pre-auth, assistance for underinsured and insured patients, and available government programs, while increasing patient satisfaction. Collects and compiles data, assessment of accuracy and validity of data and displays useful and timely reporting and interpretation of data for individual and department training. Accountable for attainment of department and section goals by distributing work in areas of responsibilities in order to achieve desired goals. Emphasizes accuracy, productivity and completion of work within established time frames. Orients, trains, schedules, evaluates, and provides ongoing continuing education for areas of responsibility. Plans and implements new processes and makes recommendations. Follows up on missing information provided by quality audits. Maintains appropriate staffing levels. Assist department management team with procedural changes related to work flows, ADT modules and reimbursements for private, state and federal payors to ensure financial return. Serves as a role model for staff in professionalism, attitude, knowledge, demeanor and execution of duties. Required to use problem solving and decision making skills in various situations. Demonstrated ability to lead cross-functional team(s) in issue resolution, process improvement, and change management. Extensive knowledge of health care related practices, concepts, regulatory and legal requirements. Guides individuals and groups towards desired outcomes, setting high performance standards and delivering leading customer service. Excellent written and oral communication skills. Communicates with staff effectively on a professional level. Ability to manage diverse teams of individuals. Extensive understanding of Patient Access Management department workflow and end user needs. Skillful at managing change. Effective and efficient meeting management skills. Approaches opportunities for improvement in a positive manner fostering a team approach to problem solving. Must be able to facilitate change and communicate effectively to achieve organizational/departmental goals. Strong quality assurance and critical thinking skills are necessary for success in this role. Contagious positive attitude. Logical thinking and the ability to acquire an intricate knowledge of modules. Well organized with the ability to direct and motivate staff. Flexibility, creativity and a willingness to implement new ideas. Outstanding professionalism, poise and tact."

POSITION RESPONSIBILITIES

Provide leadership, mentorship, and direct day-to-day supervision of Customer Service Representative Staff. Work with other Occupational Medicine leaders to ensure the flow and logistics of the clinic are operating appropriately and efficiently. Continually seek out opportunities to improve department and clinic processes.

EXPECTED HOURS

Full-time, 40 hours a week. Clinic is open Monday-Friday 7:30am-5:00pm. Clinic is closed nights, weekends, and holidays.

QUALIFICATIONS

Associate's Degree Required.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing. Every day, we show that commitment by delivering the highest quality of care to the communities we serve. We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth. We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases. We continuously seek new ways to achieve our vision of improving the human condition here in your community, across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities. We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet. If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Fargo

State: North Dakota

Job Function: Administrative Support

Job Schedule: Full Time

Shift: Varies

Req Number: req23244