IT Service Desk Professional

This individual will provide professional technical services and support to RDO Equipment Co. team members. Ensure appropriate knowledge and expertise in both standard industry technologies and RDO specific systems and solutions. Ensure customer satisfaction by providing concise communications and building high quality relationships. 

Specific Duties Include: 
• Troubleshoot network outages – open trouble tickets with circuit vendors as necessary this can include individual stores internet circuits. 
• Cisco Call Manager phone administration – able to add new phones and reconfigure existing hardware. 
• Voicemail box setup/configuration/deletion. 
• Ability to write documentation for anyone to understand. 
• CAPEX Administration - Fill out new system work orders with correct user information and system tag as well as contacting the requestor to find out the appropriate software and any special installation programs. 
• Demonstrate ability to properly order inventory from our vendors to fulfill requests from customers. 
• Provide effective telephone support to remote team members. 
• Install and configure personal computer hardware and software. 
• Identify and correct PC hardware and software problems. 
• Connect personal computers to network servers and printers. 
• Utilize technology databases to identify problem solutions. 
• Work together with IT team members to meet and/or exceed all defined team and individual customer service measures. 
• Demonstrates ability to effectively setup users on a multitude of internal and vendor provided software applications and databases (example – PFW, John Deere, Vermeer, Active directory, S2, Myportal and others). 
• Achieve and maintain vendor certifications for our supported systems. 
• Install, configure and troubleshoot company provided VPN. 
• Complete tasks related to PFW Month end process. 
• Update inventory database for accurate billing of equipment within company. 
• Follow written instructions to complete tasks. 
• Follow all safety rules and regulations while performing work assignments and adhere to all policies and procedures as specified in company manuals and as directed in the employee handbook. 
• Conduct self in the presence of customers and community so as to present a professional image of RDO Equipment Co. 
• Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. 
• Participate in all company/location driven communication efforts, including open book meetings, huddles, department meetings and other related efforts. 
• Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. 
• Perform all other duties as assigned by management in a professional and efficient manner. 

Job Requirements: 
• 2 year degree or higher in a business or information technology program 
• 1+ years of customer service or related technical support experience 
• Minimum of 1-year as IT Service Desk Specialist 
• Candidates must have valid work authorization and be able to work in the U.S. without company sponsorship

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.