Administration - IT Tier 1 Help Desk Technician

The mission of Knute Nelson is to enrich the lives of everyone we serve.

Scope:

• Provide first-level resolution for IT device and software issues
• Set-up desktop hardware for end users
• Upgrade and maintain office technology and systems

Key Responsibilities:

• Review and troubleshoot all new incidents and requests and escalate when unable to resolve.
• Document all help desk interactions within ticketing system.
• Provide ongoing support of for jobsite locations and remote users.
• Travel during business hours periodically to jobsite locations
• Deploy, inventory, and maintain hardware and software.
• Complete PC setup and deployment for new employees using detailed, position specific checklist.
• Orient new employees with PC and programs.
• Perform software upgrades.
• Utilize MDM software to inventory mobile devices and deploy apps.
• Setup and maintain desk phones.
• Work with printers to resolve end user issues.
• Coordinate vendors for cabling, phone system, printers/copiers, Dell service and other IT vendors.
• Work with healthcare related systems such as Notify.
• The duties and responsibilities listed above are representative of the nature and level of work assigned and are not necessarily all inclusive.

Reports To:

Chief Financial Officer/Senior Vice President

Education and Experience Required:

• AAS Degree in Computer & Voice Networking, or equivalent of 1-2 years of prior help desk experience preferred
• Knowledge of Windows 7 and Windows 10 operating systems
• Microsoft Office 365 Cloud Email and installed Office Software
• Microsoft Server OS / Active Directory Skills
• iOS and Android mobile operating systems
• Best practices with security
• Excellent analytical, problem solving, and time management skill sets
• Ability to work in a fast-paced environment with changing priorities and deadlines
• Thorough documentation skills
• Able to physically perform the duties required by the position
• Required to have the ability to read, write and speak English well enough to communicate with staff, residents and visitors

In keeping with federal, state and local laws, Knute Nelson's policy forbids employees and associates from discriminating against anyone based on race, religion, color, creed, gender, age, marital status, national origin, sexual orientation, status with regard to public assistance, veteran status, familial status, disability or any other characteristic protected by law. Knute Nelson is committed to establishing and maintaining a workplace free of discrimination. We are fully committed to equal employment opportunity. We will not tolerate unlawful discrimination in the recruitment, hiring, termination, promotion, salary treatment or any other condition of employment or career advancement.Knute Nelsonalso provides reasonable accommodations to disabled employees and applicants as required by law.