Health Guide - Enterprise Clinic Services

Job Title: Health Guide | Enterprise Clinic Services | Sioux Falls

City: Sioux Falls

State: South Dakota

Department *: * ENTERPRISE CLINIC SERVICES

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Provides high touch, customer centered support in navigating the health care system and community resources for patients with complex healthcare needs. The Health Guide possesses a passion for health, wellness, and patient advocacy, as well as acts as a liaison between patients, the health care system, and community. Establishes trust and provides support to patients through their health care journey by outreach, advocacy, support, and education to develop self-management skills. Supports a proactive, multidisciplinary team approach directed toward prevention, education and health promotion. Documents sessions and progress via appropriate avenues. Collaborates with providers and other resources when necessary to arrange further care. Consults with other members of the healthcare team to solve problems and seek advice. Maintains patient privacy and confidential patient information. Participates in outreach/follow-up phone calls and visits. Shares questions and concerns with appropriate resources. Assists in the development of criteria to measure outcomes. Assists in the analysis of data for quality improvement, interprets results, identifies limitations and barriers and recommends alternatives. Possesses a strong allegiance to Sanford Health and its guiding values, self-motivation, resiliency, ability to build trusting relationships, community service experience, and strong technology savviness.

POSITION RESPONSIBILITIES

Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs. Advocate for clients or patients to resolve crises. Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement or education Sets goals that are specific, measurable, achievable, subject to feedback, and time-bound. Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan. Modify treatment plans to comply with changes in clients' status. Develops trust and credibility by acting in a consistent, genuine manner. Uses varying problem-solving approaches and techniques as appropriate. Establishes and maintains effective working relationship with each team member. Delivers written and oral communication, responds to questions and concerns, and produce specific outcomes and impact.

DEPARTMENT DETAILS

A Sanford Health Guide provides high touch, customer centered support in navigating the health care system and community resources to patients with complex healthcare needs. The Sanford Health Guide possess a passion for health, wellness, and patient advocacy. The Health Guide will serve as a liaison between patients, the health care system, and community. The Health Guide establishes trust and provides support to patients through their health care journey by outreach, advocacy, support, and education to develop self-management skills. Optimal candidate possesses: self-motivation, team player, resiliency, ability to build trusting relationships, community service experience, technology savvy.

QUALIFICATIONS

Valid Driver's License required. Must maintain a good driving record. Bachelors Degree required, preferably in a healthcare related field. Experience in navigating a complex health care system (e.g., ambulatory, inpatient, etc.) as well as outside community resources and establishing relationships with key professionals in all areas.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Sioux Falls

State: South Dakota

Job Function: Nursing

Job Schedule: Full Time

Shift: Days

Req Number: req25557