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Patient Relations Specialist - Clinical Risk/Patient Relations

Employer
Sanford Health
Location
Fargo, North Dakota
Salary
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Industry
Healthcare
Role
Administrative
Job Type
Long-Term

Job Details


Job Title: Patient Relations Specialist | Clinical Risk/Patient Relations | Fargo

City: Fargo

State: North Dakota

Department *: * Clin Risk/PT Rel-Fargo

Job Schedule: Full Time

Shift: Days

Hours Per Shift: 8 hr

JOB SUMMARY

Responsible for serving as the main point of contact for patients and families when care or outcomes do not meet expectations. Functions as a resource and professional liaison with internal departments, promotes the primary goal of optimal care to the patient. Ability to work with growth and developmental needs unique of client populations. Demonstrates independence, assertiveness, and critical-thinking when working with patients, families, and co-workers. The specialist has the ability to document clearly, the ability to solve problems and is self-motivated. Works independently with self-direction. Ability to establish priorities, have strong flexibility and organizational skills. Identifying and resolving patient and family member concerns and problems regarding services and staff. Maintains cooperative work relationships with other departments in order to respond quickly to patient concerns. Assists with and actively involved in patient satisfaction surveys and patient grievance plans. Assisting in interpretation of policies and procedures for patients, families, and visitors.

POSITION RESPONSIBILITIES

Adapts listening and facilitation styles to others' communication styles. Collaborates with departmental associates and management. Coordinate communication between patients, family members, medical staff, administrative staff, or regulatory agencies. Explain policies, procedures, or services to patients using medical or administrative knowledge. Facilitates the resolution of customer problems, issues, or concerns. Identifies and considers alternative approaches to situations or problems. Identifies issues and communicates with others when a decision needs to be made. Investigate and direct patient inquiries or complaints to appropriate medical staff members and follow up to ensure satisfactory resolution. Responds to day-to-day operational priorities while still making progress on project work.

DEPARTMENT DETAILS

QUALIFICATIONS

Bachelors degree in social work, business, nursing, psychology or other applicable science is required. Masters degree is preferred. Minimum of three years of internal patient-related, hospital experience.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Fargo

State: North Dakota

Job Function: Customer Service

Job Schedule: Full Time

Shift: Days

Req Number: req25483

Company

Sanford Health is excited to be on a journey of tremendous growth and momentum. With our vast geography, cutting-edge medicine, sophisticated research, advanced education and our own health plan, we are unique in what we do and how we do it. Through relationships built on trust and successful performance and a vision to improve the human condition, Sanford seeks to make a significant impact on health and healing. With a commitment to diversity and inclusion, our journey as an organization includes continually building on the diverse talents, experiences and beliefs of our employees, as well as the patients and communities we serve. We are proud to be from the Midwest and to impact the world. We look forward to joining with you in the journey.

Company info
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