ER Registrar/ Communications
- Employer
- CentraCare Health
- Location
- Willmar, Minnesota
- Salary
- Join our team!
View more
- Industry
- Media and Entertainment
- Role
- Communications
- Job Type
- Long-Term
- Hours
- Part Time
You need to sign in or create an account to save a job.
Job Details
Registrar will be committed to providing Service Excellence in a fast-paced environment working in the communication center and emergency room. Registrar must possess excellent customer service and problem solving skills. Registrar will greet, direct, and escort patients and visitors as needed. Registrar will be responsible for communication center operations. The Emergency Department can be a fast paced and stressful environment and
registrar may encounter critical injuries including death. The ability to multi task
while abiding by hospital policies is a must. The Communications Center is
responsible for implementing core communications in critical situations, therefore
the employee must possess the ability to react quickly and independently, must
be able to adapt to constant change and must possess a high level of
professionalism and tact. Registrar is responsible for monitoring the alarms
hospital wide and for the alarms of the hospital's outlying property/buildings.
Registrar will be responsible for completing patient registration including
obtaining patient demographics including insurance information. Registrar is also
responsible for collection of co-pays and point-of-service collections.
• JOB RELATIONSHIPS:
A. REPORTS TO: ED Registration/Communications Supervisor
B. SUPERVISES: None
C. INTERRELATIONSHIPS WITH: Patient Access staff, other Rice staff, Insurance
representatives, medical staff, and public.
• HOURS OF WORK: Registration Services are provided 24 hours a day seven days a
week. Staff is required to work rotating shifts including day, evenings, over-nights,
weekends and holidays.
• DRESS CODE: Staff appearance must abide by Rice Memorial Hospital dress code
policy. Staff must alw ays be w ell groomed; professional looking and hygiene should
be immaculate. Any modif icat ions to dress code must be approved in advance by supervisor.
• ESSENTIAL REQUIREMENTS OF WORK (Minimum qualifications necessary to
function at full productivity).
A. EDUCATION AND TRAINING: High school diploma or GED is required. Prefer
graduate of medical office assistant program or one to two years of college. Ability to
speak other languages is a plus.
B. EXPERIENCE: Registrat ion at Rice Memorial Hospital entails dealing w ith a mult i-cultural public and requires adaptat ion and sensit ivity to the cultural dif ferences and also the emotional states of patients and public. At least tw o years of previous customer service experience in a fast paced environment relying on independent act ion, including interact ing w ith a variety of cultures is required. Previous computer experience is a must. Previous sw itchboard experience is a plus.
C. JOB KNOWLEDGE (Specific): Accuracy in keyboarding, general know ledge of Microsoft Off ice and other computer functions. Medical terminology is a plus. Overall know ledge of off ice procedures and hospital policy is a must. Service excellence and pleasant posit ive att itude are mandatory.
• BUDGET: No formal inf luence on budget.
• CLIENTELE DIRECTLY AFFECTED BY JOB: Patients, families, physicians, hospital staff , insurance companies and general public.
• PHYSICAL DEMANDS OF THE JOB: Keyboarding, continued use of telephone w hile holding it w ith non-dominant hand and using the dominant hand to w rite or use a key board or use of w ireless headset. Registrar w ill need to be able to stand and sit continuously, w alk both long and short distances, bend and tw ist to obtain needed papers (see physical assessment sheet). Job may require physical transportat ion of patient either by w alking or using a wheelchair.
• PHYSICAL ENVIRONMENT OF THE JOB: Usual w orking condit ions involving adequate light, temperature and concrete f looring.
• EQUIPMENT OR MACHINES USED ON THE JOB: PC, printer, telephone, calculator, copy machine, fax machine, messaging system, pagers, FormFast print ing system, credit card machine, security cameras, television, alarm system, mult i line sw itchboard, tw o-w ay radio and TTY phone, Computer on Wheels (COW) and other equipment as needed.
• MENTAL DEMANDS OF THE JOB:
A. JUDGEMENT AND INITIATIVE: Alert, attentive and intelligent. Ability to multi
task in high pressure situations. Perseverance in times of continuous change or
upheaval. Maintains confidentiality at all times. Patience with dealing with
anxious patients, demanding physicians and distraught families. Ability to
problem solve and have the confidence to make decisions and present ideas.
Excellent communication skills required.
B. INDEPENDENT ACTION: Able to take independent action based on
policy/procedure/ experiential knowledge base. Ability to accurately complete the
registration process with sensitivity and tact in a minimal time period to reduce
patient wait time. Ability to accept and transmit messages timely and accurately
to physicians and staff carrying pagers. Coordinates with department
supervisor/team for development and process change. Handles job functions
independently, reporting through normal reviews.
C. EFFECT OF ERROR: Improper decisions could have an adverse affect on
public relations with the hospital, patient safety, staff morale and productivity.
Complete and accurate information is crucial because the admission form is a
permanent and legal record and ensures seamless, accurate billing.
D. CONTACT WITH OTHERS: Continuous personal contact with registration and
switchboard staff, patients, medical staff, insurance companies, general public
and other hospital personnel.
• PRINCIPAL JOB RESPONSIBILITIES, TASKS, AND AUTHORITIES:
A. RESPONSIBILITY: Registration and Point of Service Collections
1. Priority: A
2. Percent of Time: 50%
3. Discretion: A
i. TASKS:
2. Registrar will be required to register patients in a timely, effective, accurate manner. Registrations may take place at the ESD registration desk or at the bedside
3. Due to critical situations that may occur in the department, the registrar must be extremely professional, tactful and efficient at all times
4. Creates accounts for new hospital patients and updates accounts
for previous hospital patients in the hospital's registration system
to ensure accurate services and account processing
5. Coordinates bed assignments and patient status with internal
clinical departments
6. Utilizes appropriate strategies, including phone calls and online
databases, to verify demographic information, as well as the
insurance coverage of patients
7. Prints and distributes related documents according to unit
procedures
8. Completes Medicare Secondary Payer (MSP) for Medicare
insured patients.
9. Documents all information obtained during registration activities to
ensure patients' accounts are complete for future reference.
10. Obtains appropriate signatures for privacy notice and consents.
11. Coordinates bed assignments and patient status with internal
clinical departments
12. Obtains information from patient that enables assessment of
patient's eligibility for hospital-sponsored financial assistance
13. Confer with third parties on the completion of forms, patient
financial information, financial obligation, and hospital credit
policy.
14. Based on risk assessment, collect money from those patients who
have the ability to pay
15. Collect money owed from patients to ensure timely recovery of
outstanding accounts receivable prior to admission or prior to
discharge
16. Collect down payments on self-pay patients, and coordinate with
insurance verification to ensure proper collection of co-payments
and deductibles from insured patients at point-of-service, including
at admission, during ER visit, and after service but prior to
discharge
ii. AUTHORITIES: Employee has the authority to carry out these responsibilit ies w ithin hospital standards.
B. RESPONSIBILITY: Communication Center Operations
1. Priority: A
2. Percent of Time: 50%
3. Discretion: B
i. TASKS:
2. Answer all internal and external calls, transfer calls and triage
Emergency Department calls
3. Paging of hospital Codes/Teams
4. Internal and external pages for physicians
5. Obtaining and maintaining physician on-call schedules for area
physicians and clinics, chaplaincy, maintenance, administration,
social services, OR/PACU, hospice and other various hospital
departments
6. Initiating contact with on-call personnel as dictated by on-call
schedule and requests
7. Maintain sleep room reservations and calendar and collecting
payment for sleep rooms
8. Monitoring Rice Memorial Hospital, Lakeland and MOB building
alarms, all hospital security cameras, weather channel and radio
for inclement weather, and 800 mHz radio
9. Morgue procedures including recording internal and external
events of deceased and following all policies and procedures
10. Distribution of master keys and maintaining signature log
11. Responsible for replacement of staff in emergent situations
ii. AUTHORITIES: Employee has the authority to carry out these responsibilit ies w ithin hospital standards.
C. POLICIES & PROCEDURES:
1. Priority: A
2. Percent of Time: Inherent in every aspect of job
3. Discretion: B
i. TASKS:
1. It is extremely imperative that Registrar/Communications be familiar w ith all policies and procedures pertaining to the registrat ion department.
2. Registrar/Communications is responsible for core communications and policies in crit ical events and unfamiliarity w ith policies could be disastrous.
ii. AUTHORITIES: Employee has the authority to act under hospital guidelines. Employee to discuss any situations outside the guidelines w ith supervisor.
D. SERVICE EXCELLENCE:
1. Priority: A
2. Percent of Time: Inherent in every aspect of job
3. Discretion: B
i. TASKS:
2. Demonstrates an ongoing commitment to the Service Excellence philosophy by adhering to behaviors outlined in Rice's " Standards of Excellence."
E. CONTINUOUS QUALITY IMPROVEMENT
1. Priority: C
2. Percent of Time: Inherent in every aspect of job
3. Discretion: C
i. TASKS:
1. Demonstrates understanding of CQI philosophy
2. Part icipates in CQI training act ivit ies or CQI teams if appropriate.
3. Demonstrates sensit ivity to customers and their needs.
4. Interacts appropriately w ith internal customers, i.e. cow orkers w ithin department, staff across departments.
5. Interacts appropriately w ith external customers, i.e. patients, families, medical staff, vendors.
6. Role models service excellence and posit ive att itude behaviors
F. SAFETY
1. Priority: Maintain and promote a safe environment for all
patients, visitors and staff.
2. Percent of Time: Inherent in every aspect of job
3. Discretion: C
ii. TASKS:
1. Consistently follow all policies, practices and work rules.
2. Do not use shortcuts or work-arounds that may reduce safety or
increase risk.
3. Stay alert, act responsibly and use common sense to reduce risks.
4. Report Aactual events@ and Agood catches@ as soon as possible.
5. Create a safe environment by eliminating hazards and identifying
and reporting unsafe systems.
6. Complete all mandatory safety education, attend safety sessions,
review and understand the Safety Program (available on RiceNet).
7. Seek answers to questions you have about the Safety Program.
G. OTHER DUTIES AS ASSIGNED
1. Priority: C
2. Percent of Time: N/A
3. Discretion: C
Specific to On-Call Registrar Communications: Please see additional On-Call Scheduling Guidelines for reference to expectations for working shifts.
REVISED: March 2015, 11/15
registrar may encounter critical injuries including death. The ability to multi task
while abiding by hospital policies is a must. The Communications Center is
responsible for implementing core communications in critical situations, therefore
the employee must possess the ability to react quickly and independently, must
be able to adapt to constant change and must possess a high level of
professionalism and tact. Registrar is responsible for monitoring the alarms
hospital wide and for the alarms of the hospital's outlying property/buildings.
Registrar will be responsible for completing patient registration including
obtaining patient demographics including insurance information. Registrar is also
responsible for collection of co-pays and point-of-service collections.
• JOB RELATIONSHIPS:
A. REPORTS TO: ED Registration/Communications Supervisor
B. SUPERVISES: None
C. INTERRELATIONSHIPS WITH: Patient Access staff, other Rice staff, Insurance
representatives, medical staff, and public.
• HOURS OF WORK: Registration Services are provided 24 hours a day seven days a
week. Staff is required to work rotating shifts including day, evenings, over-nights,
weekends and holidays.
• DRESS CODE: Staff appearance must abide by Rice Memorial Hospital dress code
policy. Staff must alw ays be w ell groomed; professional looking and hygiene should
be immaculate. Any modif icat ions to dress code must be approved in advance by supervisor.
• ESSENTIAL REQUIREMENTS OF WORK (Minimum qualifications necessary to
function at full productivity).
A. EDUCATION AND TRAINING: High school diploma or GED is required. Prefer
graduate of medical office assistant program or one to two years of college. Ability to
speak other languages is a plus.
B. EXPERIENCE: Registrat ion at Rice Memorial Hospital entails dealing w ith a mult i-cultural public and requires adaptat ion and sensit ivity to the cultural dif ferences and also the emotional states of patients and public. At least tw o years of previous customer service experience in a fast paced environment relying on independent act ion, including interact ing w ith a variety of cultures is required. Previous computer experience is a must. Previous sw itchboard experience is a plus.
C. JOB KNOWLEDGE (Specific): Accuracy in keyboarding, general know ledge of Microsoft Off ice and other computer functions. Medical terminology is a plus. Overall know ledge of off ice procedures and hospital policy is a must. Service excellence and pleasant posit ive att itude are mandatory.
• BUDGET: No formal inf luence on budget.
• CLIENTELE DIRECTLY AFFECTED BY JOB: Patients, families, physicians, hospital staff , insurance companies and general public.
• PHYSICAL DEMANDS OF THE JOB: Keyboarding, continued use of telephone w hile holding it w ith non-dominant hand and using the dominant hand to w rite or use a key board or use of w ireless headset. Registrar w ill need to be able to stand and sit continuously, w alk both long and short distances, bend and tw ist to obtain needed papers (see physical assessment sheet). Job may require physical transportat ion of patient either by w alking or using a wheelchair.
• PHYSICAL ENVIRONMENT OF THE JOB: Usual w orking condit ions involving adequate light, temperature and concrete f looring.
• EQUIPMENT OR MACHINES USED ON THE JOB: PC, printer, telephone, calculator, copy machine, fax machine, messaging system, pagers, FormFast print ing system, credit card machine, security cameras, television, alarm system, mult i line sw itchboard, tw o-w ay radio and TTY phone, Computer on Wheels (COW) and other equipment as needed.
• MENTAL DEMANDS OF THE JOB:
A. JUDGEMENT AND INITIATIVE: Alert, attentive and intelligent. Ability to multi
task in high pressure situations. Perseverance in times of continuous change or
upheaval. Maintains confidentiality at all times. Patience with dealing with
anxious patients, demanding physicians and distraught families. Ability to
problem solve and have the confidence to make decisions and present ideas.
Excellent communication skills required.
B. INDEPENDENT ACTION: Able to take independent action based on
policy/procedure/ experiential knowledge base. Ability to accurately complete the
registration process with sensitivity and tact in a minimal time period to reduce
patient wait time. Ability to accept and transmit messages timely and accurately
to physicians and staff carrying pagers. Coordinates with department
supervisor/team for development and process change. Handles job functions
independently, reporting through normal reviews.
C. EFFECT OF ERROR: Improper decisions could have an adverse affect on
public relations with the hospital, patient safety, staff morale and productivity.
Complete and accurate information is crucial because the admission form is a
permanent and legal record and ensures seamless, accurate billing.
D. CONTACT WITH OTHERS: Continuous personal contact with registration and
switchboard staff, patients, medical staff, insurance companies, general public
and other hospital personnel.
• PRINCIPAL JOB RESPONSIBILITIES, TASKS, AND AUTHORITIES:
A. RESPONSIBILITY: Registration and Point of Service Collections
1. Priority: A
2. Percent of Time: 50%
3. Discretion: A
i. TASKS:
2. Registrar will be required to register patients in a timely, effective, accurate manner. Registrations may take place at the ESD registration desk or at the bedside
3. Due to critical situations that may occur in the department, the registrar must be extremely professional, tactful and efficient at all times
4. Creates accounts for new hospital patients and updates accounts
for previous hospital patients in the hospital's registration system
to ensure accurate services and account processing
5. Coordinates bed assignments and patient status with internal
clinical departments
6. Utilizes appropriate strategies, including phone calls and online
databases, to verify demographic information, as well as the
insurance coverage of patients
7. Prints and distributes related documents according to unit
procedures
8. Completes Medicare Secondary Payer (MSP) for Medicare
insured patients.
9. Documents all information obtained during registration activities to
ensure patients' accounts are complete for future reference.
10. Obtains appropriate signatures for privacy notice and consents.
11. Coordinates bed assignments and patient status with internal
clinical departments
12. Obtains information from patient that enables assessment of
patient's eligibility for hospital-sponsored financial assistance
13. Confer with third parties on the completion of forms, patient
financial information, financial obligation, and hospital credit
policy.
14. Based on risk assessment, collect money from those patients who
have the ability to pay
15. Collect money owed from patients to ensure timely recovery of
outstanding accounts receivable prior to admission or prior to
discharge
16. Collect down payments on self-pay patients, and coordinate with
insurance verification to ensure proper collection of co-payments
and deductibles from insured patients at point-of-service, including
at admission, during ER visit, and after service but prior to
discharge
ii. AUTHORITIES: Employee has the authority to carry out these responsibilit ies w ithin hospital standards.
B. RESPONSIBILITY: Communication Center Operations
1. Priority: A
2. Percent of Time: 50%
3. Discretion: B
i. TASKS:
2. Answer all internal and external calls, transfer calls and triage
Emergency Department calls
3. Paging of hospital Codes/Teams
4. Internal and external pages for physicians
5. Obtaining and maintaining physician on-call schedules for area
physicians and clinics, chaplaincy, maintenance, administration,
social services, OR/PACU, hospice and other various hospital
departments
6. Initiating contact with on-call personnel as dictated by on-call
schedule and requests
7. Maintain sleep room reservations and calendar and collecting
payment for sleep rooms
8. Monitoring Rice Memorial Hospital, Lakeland and MOB building
alarms, all hospital security cameras, weather channel and radio
for inclement weather, and 800 mHz radio
9. Morgue procedures including recording internal and external
events of deceased and following all policies and procedures
10. Distribution of master keys and maintaining signature log
11. Responsible for replacement of staff in emergent situations
ii. AUTHORITIES: Employee has the authority to carry out these responsibilit ies w ithin hospital standards.
C. POLICIES & PROCEDURES:
1. Priority: A
2. Percent of Time: Inherent in every aspect of job
3. Discretion: B
i. TASKS:
1. It is extremely imperative that Registrar/Communications be familiar w ith all policies and procedures pertaining to the registrat ion department.
2. Registrar/Communications is responsible for core communications and policies in crit ical events and unfamiliarity w ith policies could be disastrous.
ii. AUTHORITIES: Employee has the authority to act under hospital guidelines. Employee to discuss any situations outside the guidelines w ith supervisor.
D. SERVICE EXCELLENCE:
1. Priority: A
2. Percent of Time: Inherent in every aspect of job
3. Discretion: B
i. TASKS:
2. Demonstrates an ongoing commitment to the Service Excellence philosophy by adhering to behaviors outlined in Rice's " Standards of Excellence."
E. CONTINUOUS QUALITY IMPROVEMENT
1. Priority: C
2. Percent of Time: Inherent in every aspect of job
3. Discretion: C
i. TASKS:
1. Demonstrates understanding of CQI philosophy
2. Part icipates in CQI training act ivit ies or CQI teams if appropriate.
3. Demonstrates sensit ivity to customers and their needs.
4. Interacts appropriately w ith internal customers, i.e. cow orkers w ithin department, staff across departments.
5. Interacts appropriately w ith external customers, i.e. patients, families, medical staff, vendors.
6. Role models service excellence and posit ive att itude behaviors
F. SAFETY
1. Priority: Maintain and promote a safe environment for all
patients, visitors and staff.
2. Percent of Time: Inherent in every aspect of job
3. Discretion: C
ii. TASKS:
1. Consistently follow all policies, practices and work rules.
2. Do not use shortcuts or work-arounds that may reduce safety or
increase risk.
3. Stay alert, act responsibly and use common sense to reduce risks.
4. Report Aactual events@ and Agood catches@ as soon as possible.
5. Create a safe environment by eliminating hazards and identifying
and reporting unsafe systems.
6. Complete all mandatory safety education, attend safety sessions,
review and understand the Safety Program (available on RiceNet).
7. Seek answers to questions you have about the Safety Program.
G. OTHER DUTIES AS ASSIGNED
1. Priority: C
2. Percent of Time: N/A
3. Discretion: C
Specific to On-Call Registrar Communications: Please see additional On-Call Scheduling Guidelines for reference to expectations for working shifts.
REVISED: March 2015, 11/15
Company
Carris Health has 16 convenient locations in West Central and Southwest Minnesota where you can access the specialized care you need, from surgery and rehabilitation to basic wellness check-ups. Whatever you need, we've got you covered.
Company info
- Website
- https://www.centracare.com/careers/
- Location
-
301 Becker Ave. SW.
Willmar
MN
56201
United States
You need to sign in or create an account to save a job.
Get job alerts
Create a job alert and receive personalized job recommendations straight to your inbox.
Create alert