Customer Care Specialist

Employer
AGWEEK
Location
Fargo, North Dakota
Salary
Competitive wage + benefits
Posted
Oct 29, 2018
Job Type
Long-Term
Hours
Full Time

Agweek is accepting applications for a full time Customer Care Specialist. 

  • Work with sales reps and managers to facilitate completion of all duties for clients, reps, teams, etc.
  • Work directly with clients to assist in ad scheduling, ad creation, correction of advertising proofs, inputting ad copy and collecting creative materials.
  • Process reports, tearsheets, contracts, credits/debits, order confirmations, receipts, affidavits, spec ads, etc.
  • Digital order processing, assist with website admin duties, order videos, assist with social media promotions, process orders and admin duties for events.
  • Ensure every client detail is handled properly including billing questions and changes.
  • Assist management and editorial teams with content organization, magazine layout, and other operational tasks.
  • Participate in cross-training to assist in coverage of other divisions.
  • All other duties as assigned.

Requirements:

  • Excellent computer skills with the ability to learn specialized software.
  • Exceptional customer service and communication skills.
  • Self-starter, detail oriented, skilled multi-tasker, highly organized and motivated.
  • Excellent written and verbal communication skills.
  • Ability to work individually and as part of a team.
  • Must possess a valid driver’s license and a driving record that is insurable by the company.
  • Must carry an acceptable level of vehicle insurance as required by the company.
  • Associate degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
  • Contagious desire to learn, excel and succeed.

Click apply to fill out our online application. 

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