Customer Service Representative

Location
Fargo, North Dakota
Salary
Depends on experience.
Posted
Oct 29, 2018
Job Type
Long-Term
Hours
Full Time

The Forum of Fargo-Moorhead is hiring a Customer Service Representative for our Circulation Department. This position is 32 hours per week, shifts will rotate weekends: Saturday and Sunday from 6:00am to 12:00pm. Hours Monday-Friday will vary between 6:00am and 5:00pm. Primary duties include:

  • Handling phone inquiries of customers, carriers and dealers politely, pleasantly and efficiently.
  • Accurately input customer payments and other information into database.
  • Keep accurate records of subscriber’s service.
  • Solicit on-line sales, including upgrading customers’ service.
  • Address customer complaints concerning billing or service and process carrier and dealer requests.
  • Daily computer processing duties.

Requirements:

  • Three to six months related experience and/or training.
  • Must be able to work weekends and holidays.
  • Able to work independently.
  • Ideal candidate should possess excellent PC data entry skills.
  • Knowledge of Microsoft Excel, Word and office document applications.
  • Excellent telephone skills and pleasant personality.
  • Ability to multi-task.

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