Retail Store Manager

SUMMARY

The Store Manager is responsible for building, maintaining and institutionalizing an environment that supports the Boot Barn mission, vision, and values. The Store Manager is a business driver who must demonstrate the highest level of leadership in support of exceptional customer service, associate development/engagement, merchandising standards, store operations and attainment of store sales goals.  The Store Manager will partner the District Manager, Human Resources, and Store Support Center in pursuit of year-over-year increases, a best in class customer experience, ensuring profitability of the business through optimized staffing, shrink reduction and general expense management. 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead store employees to foster a service and selling culture, exceed customer expectations and build consumer loyalty.
• Develop the skills of store staff to ensure the highest level of customer service, accurate product knowledge, merchandising standards.
• Implement and uphold an environment of continuous learning, developing a training plan for every associate/leader which leads to full competency across key classifications such as Western Boots, Work Boots, Denim, Hats, and Add-Ons.
• Ensure the store leadership team understands and embraces their specific roles per your store’s leadership matrix.
• Assess and communicate localized customers’ needs to District Manager. Analyze and measure business trends to maximize sales to meet or exceed key metrics and sales goals.
• Review sales goals with associates, providing consistent and timely coaching, actionable feedback, and recognition of excellence. Lead by example, being present on the sales floor during peak business hours.
• Ensure adequate staffing to meet the changing business needs and payroll expenses.
• Adapt to changing business needs and procedures; adjust store schedule as needed, determine payroll implications, implement operational directives, train staff on new procedures and policies, and communicate with all appropriate District, Region and SSC partners.
• Ensure appropriate merchandise stock levels, merchandise adjacencies and presentations, signing and assortments adhering to all Company visual presentation guidelines.
• Lead and coach associates in building customer engagement through the Boot Barn Credit Card and B Rewarded Loyalty Programs. Provide accountability for achieving individual and team goals.
• Commit to the ongoing development of individual team members to meet various career goals within the Company.

ADDITIONAL RESPONSIBILITIES

• Commit to the ongoing development of individual team members to meet various career goals within the Company.
• Partner with District Manager to plan and execute successful experiential volume driving events, including outreach to the local community/market.
• Demonstrated strong leadership and communication skills
• Well-developed business acumen including the ability to thoroughly understand all aspects of the business
• Expert ability and experience in surfacing and analyzing opportunities and risk with the ability to develop and implement follow through plans
• Demonstrates strong organizational and time management skills and the ability to manage multiple priorities
• Demonstrate high degree of professionalism in communication, attitude and teamwork with customers, team members and vendors

• Additional duties as assigned by District Manager or SSC partners

MINIMUM QUALIFICATIONS

• Associates Degree, and/or 3 to 5 years’ experience in retail store management.
• Experience managing direct reports and leading teams in a selling environment.
• Availability to work a variety of shifts to meet the business needs including nights, weekends and holidays
• Ability to be flexible and willing to work extended hours when necessary
• Travel up to 15% of scheduled shifts
• Strong organizational and time management skills and the ability to manage multiple priorities

COMPENTENCIES

• Building Effective Teams
• Customer Focus
• Problem Solving
• Drive for Results
• Developing Direct Reports
• Delegation
• Managing and Measuring Work
• Business Acumen