Membership Sales Associate PRN - Wellness Center

Job Title: Membership Sales Associate PRN | Wellness Center | Thief River Falls

City: Thief River Falls

State: Minnesota

Department *: * WELLNESS CENTER

Job Schedule: PRN

Shift: Varies

Hours Per Shift: Other

JOB SUMMARY

Greets members, answers phone, updates files, and keeps membership records current. Provides program information, guides emergency procedures and performs general cleanliness and maintenance of the facility. May assist with new memberships as well as maintain membership access cards when applicable. Conducts tours and provides information regarding services and programs. Responsible for client experience. May assist with supervising members correct form and technique, while assisting in the use of all equipment within the facility as needed. Assists with scheduling fitness center activities. May assist with orientating new employees. Oversees competency testing for all employees onboarding. Maintains supplies and escalate concerns of facility and equipment maintenance when needed. Possesses and upkeeps knowledge on facility operations, programs and activities. Demonstrates skill in preparing and maintaining records. Displays ability to establish and maintain effective working relationships with members, colleagues and the public. Reacts calmly and effectively in emergencies. Consistently maintains confidentiality of sensitive information. Formulates and implements decisions effectively. Exhibits organizational skills and ability to meet deadlines. Provides problem solving abilities and self-motivation to perform job responsibilities with little supervision. Operates, provides instruction and ensures correct use on all exercise equipment. Assists with new member entry into existing wellness programming. Ensures that new members are qualified by their level of exercise experience and condition of health, placing them in the most appropriate entry program. Responsible for membership attrition. Demonstrates detailed computer knowledge with ability to decipher account and billing information regarding members accounts. Excels at providing professional, courteous interaction with customers. Demonstrates ability to work with several customers and handle phone inquiries at once. Utilizes excellent communication skills with both internal teams and clients of the Wellness Center.

POSITION RESPONSIBILITIES

Completes tasks and inspires confidence in leaders by demonstrating honesty and integrity. Demonstrates open, friendly, accepting, and supportive behaviors with team members. Facilitates the resolution of customer problems, issues, or concerns. Follows appropriate scheduling procedures and prioritizes actions. Follows the processes and procedures and makes appropriate transactions for cash management. Identifies the primary means of communication and their appropriateness for different occasions. Presents a professional image, especially when dealing with customers. Provides appropriate degrees of attention to both personal and professional priorities. Provides first line of customer support.

QUALIFICATIONS

Based on facility needs, may require Basic Life Support (BLS) certification and formal training on LifePak 250. If not obtained at time of hire, will be formally trained. High school diploma or equivalent required. Previous experience working in a fitness center is preferred but not required. Computer skills sufficient to access and enter data and create documents. Oral and written communication skills sufficient to follow-up with customer questions and utilize knowledge of service area and system-wide procedures.

About Sanford Health:

At Sanford Health, we are dedicated to the work of health and healing.
Every day, we show that commitment by delivering the highest quality of care to the communities we serve.
We are leaders in health care and strive to provide patients across the region with convenient access to expert medical care, leading-edge technologies and world-class facilities.
In addition to strong clinical care, we are also committed to research, education and community growth.
We engage in medical research to not only discover innovative ways to provide care, but also cures for common diseases.
We continuously seek new ways to achieve our vision of improving the human condition here in your community,
across the region and around the world.
The entire team at Sanford Health recognizes the value of healthy families and communities.
We continue to gain momentum and expand our reach. Together, we can make a positive difference now, and in the future.
Sanford is an EEO/AA Employer M/F/Disability/Vet.
If you are an individual with a disability and would like to request an accommodation for help with your online application,
please call 1-877-673-0854 or send an email to talent@sanfordhealth.org .
In compliance with federal law requiring employers to verify new employees' U.S.
employment eligibility, Sanford participates in E-Verify. To learn more click here for English Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterEnglish.pdf or here for Spanish Version at https://e-verify.uscis.gov/emp/media/resourcesContents/EverifyPosterSpanish.pdf .

City: Thief River Falls

State: Minnesota

Job Function: Operations

Job Schedule: PRN

Shift: Varies

Req Number: req27036