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Service and Account Representative

Employer
Blue Cross Blue Shield of ND
Location
Fargo, ND
Salary
Join our team!

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Industry
Office and Administration
Role
Other
Job Type
Long-Term
Hours
Full Time

Job Details


The Service and Account Representative is responsible for providing service for all product lines including health, dental, vision, life and disability to Blue Cross Blue Shield of North Dakota's (BCBSND) accounts. This includes setting up and conducting enrollment meetings, assisting with claims and billing issues and informing groups about policy and underwriting changes.

ESSENTIAL FUNCTIONS
• Provides customer service to existing accounts to help retain business.
• Assists marketing staff in preparing for renewals such as setting up and conducting open enrollment meetings, providing information to clients about changes to contracts, underwriting policies and billing procedures, helping to resolve claims issues and delivering member or group materials as needed.
• Identifies additional sales opportunities to sell ancillary products during the renewal process.
• Contacts groups which have delinquent payments and informs leaders about critically delinquent accounts. Assists with billing discrepancies and helps with mail outs when needed.
• Maintains knowledge of insurance products and Company policies and regulations.
• Continues to expand awareness and knowledge of rules and regulations that affect the business.
• Stays abreast of underwriting and billing regulations and policies, benefits design and rating processes.
• Maintains knowledge of federal and state regulations that affect the insurance business and participates in training seminars and continuing education programs.
• Represents the Company in a professional manner and volunteers in the community.

Requirements

Knowledge, Skills and Abilities

Customer Interaction

Intermediate

Technical/Professional Knowledge and Skills

Intermediate

Communication (Verbal/Written)

Intermediate

Time and Resource Management

Intermediate

Flexibility and Adaptability

Intermediate

Closing (Problem Resolution) Ability

Basic

Education Requirements

Required: Associate's

Preferred: Bachelor's

Field(s) of Study: Business, Marketing, Healthcare or related field

Experience Requirements

Required: Minimum of 2 Years

Preferred: Minimum of 3 Years

Experience Details: Minimum of 2 years of sales, marketing, account management or related experience is required.

Certification, Licensures & Registration Requirements

Title: Must have or obtain Insurance Producer License within 3 months of hire and maintain continuing education requirements annually.

State or Agency: ND

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Other Information

Job Posting Policy 6.05

New employees with Blue Cross Blue Shield Of North Dakota will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 12/12/2018 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

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