Customer Care Associate

The Jamestown Sun is hiring a Customer Care Associate to join our team. As a Customer Care Associate, you will provide assistance for sales and circulation teams, management and customers. This position is 32 hours per week.

Other responsibilities include:

• Work with sales reps and managers to facilitate completion of all duties for clients, reps, teams, etc.
• Work directly with clients to assist in ad scheduling, ad creation, correction of advertising proofs, inputting ad copy and collecting creative materials.
• Process reports, tearsheets, contracts, credits/debits, order confirmations, receipts, affidavits, spec ads.
• Digital order processing, assist with website admin duties, order videos, assist with social media, and admin duties for events.
• Ensure every client detail is handled properly.
• Cross-training to assist in coverage of other divisions.
• All other duties as assigned.

Position Requirements:

• One-two years experience in similar position.
• Excellent computer skills with ability to learn specialized software.
• Exceptional customer service skills.
• Self-starter, detail oriented, skilled multi-tasker, highly organized.
• Excellent written and verbal communication skills.
• Ability to work individually and as part of a team.
• Contagious desire to learn, excel and succeed.
• Must possess a valid driver’s license and a driving record that is insurable by the company.
• Must carry an acceptable level of vehicle insurance as required by the company.