Pre-Visit Management Specialist

The Pre-Visit Specialist contacts all scheduled patients to obtain current demographic information, verify insurance information, collect co-payments and pre-payment amounts, and ensure pre-authorization and referral requirements are secure prior to the patients' scheduled appointments. The Pre-Visit Specialists works collaboratively with scheduling, financial counseling, referral management, authorization, and registration staff members to ensure patient wait times are minimized on the day of service. The pre-service process contributes to reduced patient wait times, improved patient satisfaction, and reduced denials stemming from front-end activities.

Required: Minimum one year related experience; demonstrates proficient computer skills, with high degree of accuracy; demonstrates excellent customer service skills; demonstrates ability to be a team player, handle conflict and adapt to change.
Preferred: Associates degree in healthcare.