Cirrus Aircraft

Line Service Technician

Knoxville, Tennessee, US
Join our team!
Dec 12, 2018
Job Type
Job Summary: The Cirrus Aircraft Line Service Technician ensures every guest receives excellent service by providing a safe, clean, welcoming, and comfortable aviation experience. He or she participates aircraft delivery, servicing, detailing, and other guests' needs while adhering to the Cirrus Service Culture handbook.

Secondary duties include assisting Factory Service Center, Flight Operations, and Ownership team members with various tasks to ensure world-class lateral and outward service.

Essential Duties and Responsibilities:
  • Provide the highest level of safety and service possible in a dynamic and challenging work environment.
  • Marshall incoming aircraft and provide a warm welcome to guests.
  • Assist guests with luggage, provide refreshments, and record guests' needs in a professional manner.
  • Provide or arrange for transportation for guests, to include operating company vehicles.
  • Park and secure aircraft as appropriate after guests' needs have been met.
  • Oversee every aspect of aircraft readiness for guests and Flight Operations personnel. Detail aircraft, service fluids, oxygen, and tires. Update aircraft databases and provide assistance with XM and Connext subscriptions. Ensure aircraft are climate-controlled and provide departure amenities for guests in a timely manner.
  • Operate, maintain, and detail fuel trucks, aircraft tugs, and company vehicles.
  • Maintain fueling and customer records in CRM software.
  • Arrange catering and other amenities for guests and Cirrus events.
  • Assist with aircraft delivery preparation.
  • Organize and maintain Line and Flight Operations equipment inventory.
  • Assist with point-of-sale and other front desk duties.
  • Assist with general cleaning of Cirrus facilities.
  • Perform other duties as requested, directed or assigned.

Education and/or Experience:

High school or equivalent combination of education and experience is required. Excellent customer service and written and verbal communication skills required. A good understanding of Microsoft Word, Excel, Access, and Outlook is required. Applicant must be able to work as part of a team, as well as individually. Weekend work will be required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.