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Customer Service Specialist

Employer
Rockland Industrial Products
Location
Red Wing, MN
Salary
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Rockland Flooring, a manufacturer of laminated hardwood floors for the transportation industry has an immediate opening for a full time Customer Service Specialist. The Customer Service Specialist is responsible for assisting customers while working closely with Sales Personnel and Manufacturing.

Qualified candidate is required to possess:

A High School Diploma. Some college preferred.
Proven customer service experience with excellent written, verbal and record keeping skills. Must be organized and detail-oriented.
Must be able to work independently, plan and execute with little supervision.
Proven proficiency in the use of multiple software and Web-based applications.
The ability to understand and communicate to customers the technical specifications of our products.

Specific Duties and Responsibilities:

Work closely with customers and to assist them with new orders, confirmations, scheduling of freight, change orders, monthly reporting, and review of product drawings, calculating square footage, invoicing and other customer-related functions.
Work closely with Manufacturing to provide prompt and accurate feedback to customer requests, problems, scheduling changes and complaints.
Work closely with the Sales and Marketing team providing key information while they are in the field. Some of these functions include providing and maintaining price files, sales reporting, product quotes, obtaining freight quotes and other sales functions.
Management of customer orders from receipt to shipment. This includes the confirmation process, database upload and management, assignment of loads, invoicing and closing out shipment files.
Interface with the accounting team for month-end reporting and budgeting.
Handle international transactions and communicate with customs brokers, carriers and others related to the process.

We offer competitive wages and benefit package.

Interested candidates should submit resume and letter of intent to:

Human Resources Manager
Rockland Flooring
2720 North Service Drive
Red Wing, MN 55066
Or click on "Apply" to send via email

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