Guest Services Manager

Fargo, ND
Join our team!
Jan 09, 2019
Job Type
Job Title: Service Operations Manager

Department: Front-End

Reports To: Store Director, Assistant Store Director



Assists customers during their shopping experience
  • Ensures lines are moving quickly and efficiently
  • Greet, Offer, & Thank all customers
  • Prompt response to customer concerns
  • Ability to perform duties of cashiers, baggers, courtesy counter employees & Service Supervisors as needed
  • Recording and reporting customer requests
  • Ability to show customers where products are located

Maintaining a neat and organized store appearance
  • Keeping front-end supplies stocked and organized
  • Cleaning spills and debris quickly and safely
  • Ensuring a safe and clean shopping environment during inclement weather
  • Maintaining a clutter-free environment throughout the store
  • Assigning cleaning and facing opportunities to baggers and cashiers during down times

Daily supervision of store policies and procedures
  • Develop effective daily/weekly work plans
  • Adherence to Hornbacher's Food Safety Practices
  • Utilize sales projections, budgeted labor goals, & previous operating results to optimize store performance
  • Providing performance reviews to front-end associates
  • Providing training and development opportunities for store associates
  • Calling in maintenance requests for store issues
  • Oversee store operations in the absence of the Store Director/Assistant Store Director

Hiring, recruiting, & training of associates
  • Interviewing and hiring of applicants
  • Recommending current associates for advancement opportunities
  • Organize and lead New Associate Orientation classes
  • Creating a positive work environment to recruit and maintain associates



People management skills
  • Training and development of associates to ensure competence in assigned tasks and to develop for advancement
  • Managing performance of associates
  • Recognizing coaching opportunities and utilizing skills to encourage growth
  • Encouraging active participation and cooperation within the store
  • Encourage individual & group effort toward providing the best service possible

Commitment to excellence
  • Actively seeking new ways of working to improve productivity
  • Developing existing competencies to a higher level
  • Seeking out learning opportunities to facilitate growth

Communication skills
  • Ability to Greet, Offer, & Thank all customers
  • Building strong channels of communication throughout the store
  • Communicating with customers on ways to deliver outstanding service
  • Addressing customer concerns and presenting mutually beneficial outcomes

Logical reasoning skills
  • Ability to multi task and prioritize business needs
  • Identifying patterns and trends of the business and utilizing that information to provide outstanding customer service
  • Recognizing problems and the ability to solve them creatively and independently

Physical Work Environment
  • Ability to stand and walk for long periods of time
  • Ability to reach, lift, stack, and maneuver objects of varying dimensions and weights up to approximately 50 lbs.
  • Occasional use of calculators, computers, telephone, fax, and other office equipment in the course of the normal workday.

  • 2-3 years supervisory experience
  • Retail experience preferred
  • Bachelor's Degree in related field preferred and/or equivalent work experience

*Must be able to work a variety of shifts; including nights, weekends, & holidays.


At Coborn's, Inc. we go all out to "Be Remarkable." Our culture celebrates employee ideas and encourages creative innovations. We're growing, learning, and overflowing with energy. In a dynamic atmosphere that welcomes diversity, we are investing in our employees, along with the growth of our company. Join our teams and connect with guests in a fast-paced retail position with advancement opportunities where you are encouraged to shine as you use your guest service skills. If you're friendly and dependable and you like to work with terrific guests, we'd love to talk about an opportunity on our team.

Coborn's, Inc. is a fast-growing employee-owned grocery retailer located throughout the Midwest. Our grocery store formats include Coborn's, Cash Wise, Marketplace Foods, Hornbacher's, and Save-A-Lot stores and we offer unique online grocery home delivery services through our CobornsDelivers and Cash Wise Delivers locations. Coborn's Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Payless Liquor, and Captain Jack's brands. Additionally, our fuel and convenience division, in-house grocery warehouse and distribution center, in-house Central Bakery, and Tops Cleaners are significant assets to our operations. We also have a handful of other retail entities in the markets where the fit is right: Little Dukes, Holiday Stationstores, Ace Hardware, Caribou Coffee, Dunn Bros Coffee, and Subway.

Our remarkable employees strive to inspire happiness, healthy living and simplicity one guest at a time. With a vibrant and fun work environment, ongoing opportunities for career growth, and generous benefits packages, Coborn's offers a bright future for all employee owners.

Here's a list of some of the many benefits that we offer:
  • Vacation Pay
  • Holiday and Sunday Premium Pay
  • Employee Stock Ownership Plan (ESOP)
  • 401(k) plans
  • Voluntary Benefits
  • Additional benefits available to full time team members

Because we value our people and know our employees enjoy shopping our stores, we offer an employee discount on a variety of private brand items when employees use their MORE Rewards account at the checkout of your local Coborn's-owned grocery store.

Because we know everyone needs a coffee break to recharge from time to time, employees who work in a store with a coffee shop receive adiscount on their purchase!

In addition to this list, we also offer flexible scheduling. We understand that many of our employees are trying to juggle school, practice, family time, errands and personal hobbies, all with only about 16 hours of "awake time" in a day.

We celebrate a culture of recognition, encouraging employees to recognize and thank one another for remarkable behavior. We even have an app for that!

We're always looking for motivated, high-potential employees who want to be part of our next generation of leaders! There are opportunities to grow within our company to positions you may not yet even know exist. Coborn's, Inc. offers a variety of development programs for employees who want to grow their careers with us.

Finally, we believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

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