Skip to main content

This job has expired

Telecare Services Director (1.0 FTE)

Employer
Essentia Health
Location
Duluth, MN
Salary
Join our team!

View more

Job Details

Building Location: Business Service Center

Department: 48720 EH Telecare

Job Description: Provides overall leadership across the East market for the business management and strategic alignment of all Telecare functions. Develops and executes the strategic plan of this department to achieve successful outcomes for patients throughout the Essentia System while consistently supporting the Essentia strategic vision, goals, and objectives. Provides leadership and operational oversight for existing services, project management, program development, and program implementation within all Telecare functions. Develops and directs Telecare initiatives in support of Accountable Care Organization strategies and related population health management initiatives by partnering with leaders in Health Plans, Payer Contracting, Hospitals, Clinics, Physician Services, and Service Excellence to ensure that strategy and program integration are supported at all patient interfaces across Essentia to achieve both optimal patient satisfaction and desired financial performance. Develops and sets overall Telecare technology strategy that is then replicated and deployed to other markets through replication, providing direction and recommendation for system wide technology that supports integration of Telecare functions across the system. Provides leadership and operational oversight of Pre-Registration functions. Position requires broad knowledge of all Essentia patient care functions, working knowledge of bedside and clinical office care delivery, a high level of internal and external customer service expertise, proven operational and operational analytical abilities, excellent communication skills, and demonstrated ability to develop and maintain positive and effective relationships with patients, physicians, corporate leaders, peers, and staff. Position requires high level understanding and experience of call center technology, call center service level metrics, and integration of technology with clinical practice in virtual settings.
Work Experience:
Minimum of 5 years experience in healthcare/nursing leadership.
Minimum 2 years experience in call center management
Experience working with Lean in process design
Progressive management experience including proven experience and success with implementing organizational change, operational and financial analysis, setting performance measurements, establishing budget plans, monitoring process, strategic planning, project management, program development and implementation, working knowledge of telephony and electronic information system interfaces with healthcare or nursing care delivery models, continuous quality improvement, and process improvement techniques.

Education Qualifications:
Bachelors degree in health care administration, nursingor equivalent directly related education, or commitment to receive a Bachelor degree within 3 years of hire.

RN education with active licensure preferred.

Licensure/CertificationQualifications:
None

FTE: 1

Shift Rotation: Day Rotation (United States of America)

Shift Start Time: 8am

Shift End Time: 430pm

Weekends:

Holidays: No

Call Obligation: No

Union:

Union Posting Deadline:

Company

Find your calling. Essentia Health seeks employees who embrace our commitment to patient- and family-centered care in communities both large and small. We're looking for people who are committed to making patients and their families feel known and understood. People who understand what it means to be Here with you. People who are willing to use their strengths to help others.

Essentia Health currently employs more than 11,500 people, including more than 1,500 physicians and advanced practitioners. Each employee plays a vital role in fulfilling our mission of making a healthy difference in people's lives. And, many of our employees believe they have been "called" to do this important work. Perhaps you are one of those people.

How do different cultures play a part in your organization? Essentia Health is dedicated to inclusion and diversity, ensuring a welcoming and respectful culture for our employees. We celebrate and respect the values of all individuals and are committed to providing inclusion to all at Essentia Health.

What skills, education, and experiences does your ideal candidate(s) have? We hire a high variety of different positions, so they all have slightly different skillsets required! For all of our positions we love to see candidates with a consistent work history, positive attitude, and a passion for helping others!

How would you describe the company leadership/team management? Our leadership team is passionate about providing the best patient care, which starts with having a great team! Our leadership team wants to see our staff grow within our organization, and there are many career growth opportunities available!

Where do you see the company/organization in the upcoming years? We are continuing to grow and evolve to better serve our patients and community!

What do you feel candidates need to know about the company before applying? •You will need to apply online and you will need an active email address to apply.
•Please apply via EssentiaCareers.org
•If you are not seeing a position that interests you, sign-up for a job alert to be notified when a specific position opens!
•Due to COVID-19, we are only doing virtual interviews at this time – Here are some tips & tricks for virtual interviews:
oBe in a quiet place
oHave a camera available (phone or computer)
oPretend like it is an in-person interview!

 

Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert