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Customer Service Representative

Employer
Altru Health System
Location
Grand Forks
Salary
Join our team!

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Industry
Healthcare
Role
Customer Service
Job Type
Long-Term

Job Details

The Customer Service Representative assists customers in the storefront, home setting and clinical environment. This position oversees the storefront as well as supports the other departments within Yorhom. Demonstrates current knowledge of operation of equipment, and educates patients as needed. The Customer Service Representative maintains current knowledge of processes and third party payers.

Essential Job Functions

Title and Description

CSR - Supplies

Conducts inventory and stocks consignment supplies and equipment and ensures orders received for new equipment set ups are carried out in a timely manner. Carries out routine environmental cleaning in the store, stocks supplies daily.

CSR - Instruction

Provides initial instruction to patients regarding proper use and care of medical equipment items in the home setting and documents. Provides visits to Home Respirator patients as requested, troubleshoots when equipment problems occur and documents all interactions.

CSR - paperwork

Initiates and completes all paperwork, including admissions, education and set up. Prepare charts for daily appointments. Obtains signed orders from physician for any changes or discontinuation of orders.

CSR - deliveries

Coordinates deliveries, pick-ups, re-supply and mail outs as needed.

CSR - Money

Balances cash register receipts, prepares reconciliation report and routes the report to accounting. Provides input and maintains current knowledge related to trends in third party reimbursement for medical equipment and supplies.

Other Duties

Performs other duties as assigned or needed to meet the needs of the department/organization.

  • Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
  • Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
  • Demonstrates knowledge and understanding of and compliance with:
    • All pertinent safety, health and environmental policies, procedures and guidelines.
    • Working safely, without causing harm or risk to self, others or property.
    • The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
    • The use of all safety equipment and personal protective equipment.
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    Safety & Compliance

    • Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
    • Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
    • Demonstrates knowledge and understanding of and compliance with:
      • All pertinent safety, health and environmental policies, procedures and guidelines.
      • Working safely, without causing harm or risk to self, others or property.
      • The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
      • The use of all safety equipment and personal protective equipment.


    Behavior Standards

    • Integrity: We will always do the right thing even when no one is watching.
    • Acknowledge: We will create a welcoming, healing environment.
    • Meaningful: We will provide an exceptional patient experience.
    • Accountable: We will accept responsibility for our actions and behaviors.
    • Listen: We will listen and seek to understand.
    • Team: We will work together to deliver world-class care.
    • Respect: We will treat each other with respect.
    • Understand: We will seek to understand and respond genuinely.


    License, Certification & Registration

    Title

    Credentialing Body

    Timeframe When Needed

    Verified By

    Notes

    Education & Experience

    Degree/Diploma

    Program of Study

    Required/Preferred

    Experience

    Experience

    Required/Preferred

    A minimum of 1 year of related experience

    Required

    Knowledge & Skills

    Title

    Required/Preferred

    Demonstrates excellent customer service skills.

    Required

    Physical Demands

    Activity

    Frequency

    Sit

    Frequently (34-66%)

    Stand

    Occasionally (5-33%)

    Walk

    Occasionally (5-33%)

    Stoop/Bend

    Occasionally (5-33%)

    Reach

    Frequently (34-66%)

    Climb

    Rarely (
    Crawl

    Rarely (
    Squat/Crouch/Kneel

    Occasionally (5-33%)

    Twist

    Occasionally (5-33%)

    Handle/Finger/Feel

    Frequently (34-66%)

    See

    Continuously (>67%)

    Hear

    Continuously (>67%)

    Weight Demands

    Activity

    Amount

    Lift - Floor to Waist Level

    Light (10-20 pounds)

    Carry

    Light (10-20 pounds)

    Push/Pull

    Light (10-20 pounds)

    Slide/Transfer

    Light (10-20 pounds)

    Working Conditions

    Condition

    Frequency

    Indoor

    Continuously (>67%)

    Outdoor

    Not Applicable

    Extreme Temperature

    Not Applicable

    Functional Assessment

    Type

    C

  • Company

    Do what you love. Make a difference. Join our team of over 4,000 health professionals and support staff committed to caring for the region for more than 100 years.

    At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician-led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.

    If reasonable accommodation is needed to apply or interview for a position, please contact careers@altru.org or 701.780.5123.

    Company info
    Website
    Telephone
    701-780-5123
    Location
    Grand Forks
    North Dakota
    US

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