Customer Service Representative
- Employer
- Altru Health System
- Location
- Grand Forks
- Salary
- Join our team!
View more
- Industry
- Healthcare
- Role
- Customer Service
- Job Type
- Long-Term
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Job Details
The Customer Service Representative assists customers in the storefront, home setting and clinical environment. This position oversees the storefront as well as supports the other departments within Yorhom. Demonstrates current knowledge of operation of equipment, and educates patients as needed. The Customer Service Representative maintains current knowledge of processes and third party payers.
Essential Job Functions
Title and Description
CSR - Supplies
Conducts inventory and stocks consignment supplies and equipment and ensures orders received for new equipment set ups are carried out in a timely manner. Carries out routine environmental cleaning in the store, stocks supplies daily.
CSR - Instruction
Provides initial instruction to patients regarding proper use and care of medical equipment items in the home setting and documents. Provides visits to Home Respirator patients as requested, troubleshoots when equipment problems occur and documents all interactions.
CSR - paperwork
Initiates and completes all paperwork, including admissions, education and set up. Prepare charts for daily appointments. Obtains signed orders from physician for any changes or discontinuation of orders.
CSR - deliveries
Coordinates deliveries, pick-ups, re-supply and mail outs as needed.
CSR - Money
Balances cash register receipts, prepares reconciliation report and routes the report to accounting. Provides input and maintains current knowledge related to trends in third party reimbursement for medical equipment and supplies.
Other Duties
Performs other duties as assigned or needed to meet the needs of the department/organization.
Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure. Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services. Demonstrates knowledge and understanding of and compliance with:
Safety & Compliance
Behavior Standards
License, Certification & Registration
Title
Credentialing Body
Timeframe When Needed
Verified By
Notes
Education & Experience
Degree/Diploma
Program of Study
Required/Preferred
Experience
Experience
Required/Preferred
A minimum of 1 year of related experience
Required
Knowledge & Skills
Title
Required/Preferred
Demonstrates excellent customer service skills.
Required
Physical Demands
Activity
Frequency
Sit
Frequently (34-66%)
Stand
Occasionally (5-33%)
Walk
Occasionally (5-33%)
Stoop/Bend
Occasionally (5-33%)
Reach
Frequently (34-66%)
Climb
Rarely (
Crawl
Rarely (
Squat/Crouch/Kneel
Occasionally (5-33%)
Twist
Occasionally (5-33%)
Handle/Finger/Feel
Frequently (34-66%)
See
Continuously (>67%)
Hear
Continuously (>67%)
Weight Demands
Activity
Amount
Lift - Floor to Waist Level
Light (10-20 pounds)
Carry
Light (10-20 pounds)
Push/Pull
Light (10-20 pounds)
Slide/Transfer
Light (10-20 pounds)
Working Conditions
Condition
Frequency
Indoor
Continuously (>67%)
Outdoor
Not Applicable
Extreme Temperature
Not Applicable
Functional Assessment
Type
C
Essential Job Functions
Title and Description
CSR - Supplies
Conducts inventory and stocks consignment supplies and equipment and ensures orders received for new equipment set ups are carried out in a timely manner. Carries out routine environmental cleaning in the store, stocks supplies daily.
CSR - Instruction
Provides initial instruction to patients regarding proper use and care of medical equipment items in the home setting and documents. Provides visits to Home Respirator patients as requested, troubleshoots when equipment problems occur and documents all interactions.
CSR - paperwork
Initiates and completes all paperwork, including admissions, education and set up. Prepare charts for daily appointments. Obtains signed orders from physician for any changes or discontinuation of orders.
CSR - deliveries
Coordinates deliveries, pick-ups, re-supply and mail outs as needed.
CSR - Money
Balances cash register receipts, prepares reconciliation report and routes the report to accounting. Provides input and maintains current knowledge related to trends in third party reimbursement for medical equipment and supplies.
Other Duties
Performs other duties as assigned or needed to meet the needs of the department/organization.
- All pertinent safety, health and environmental policies, procedures and guidelines.
- Working safely, without causing harm or risk to self, others or property.
- The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
- The use of all safety equipment and personal protective equipment.
Safety & Compliance
- Demonstrates understanding and follows infection control policies and procedures according to standard operating procedure.
- Maintains requirements for age specific competencies for the position and demonstrates the knowledge or principles of growth and developments and the skills necessary to provide patient/customer care/services.
- Demonstrates knowledge and understanding of and compliance with:
- All pertinent safety, health and environmental policies, procedures and guidelines.
- Working safely, without causing harm or risk to self, others or property.
- The work environment safety procedures and prompt reporting of unsafe practices, procedures, accidents, injuries or other safety violations to the Leader.
- The use of all safety equipment and personal protective equipment.
Behavior Standards
- Integrity: We will always do the right thing even when no one is watching.
- Acknowledge: We will create a welcoming, healing environment.
- Meaningful: We will provide an exceptional patient experience.
- Accountable: We will accept responsibility for our actions and behaviors.
- Listen: We will listen and seek to understand.
- Team: We will work together to deliver world-class care.
- Respect: We will treat each other with respect.
- Understand: We will seek to understand and respond genuinely.
License, Certification & Registration
Title
Credentialing Body
Timeframe When Needed
Verified By
Notes
Education & Experience
Degree/Diploma
Program of Study
Required/Preferred
Experience
Experience
Required/Preferred
A minimum of 1 year of related experience
Required
Knowledge & Skills
Title
Required/Preferred
Demonstrates excellent customer service skills.
Required
Physical Demands
Activity
Frequency
Sit
Frequently (34-66%)
Stand
Occasionally (5-33%)
Walk
Occasionally (5-33%)
Stoop/Bend
Occasionally (5-33%)
Reach
Frequently (34-66%)
Climb
Rarely (
Crawl
Rarely (
Squat/Crouch/Kneel
Occasionally (5-33%)
Twist
Occasionally (5-33%)
Handle/Finger/Feel
Frequently (34-66%)
See
Continuously (>67%)
Hear
Continuously (>67%)
Weight Demands
Activity
Amount
Lift - Floor to Waist Level
Light (10-20 pounds)
Carry
Light (10-20 pounds)
Push/Pull
Light (10-20 pounds)
Slide/Transfer
Light (10-20 pounds)
Working Conditions
Condition
Frequency
Indoor
Continuously (>67%)
Outdoor
Not Applicable
Extreme Temperature
Not Applicable
Functional Assessment
Type
C
Company
Do what you love. Make a difference. Join our team of over 4,000 health professionals and support staff committed to caring for the region for more than 100 years.
At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician-led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.
If reasonable accommodation is needed to apply or interview for a position, please contact careers@altru.org or 701.780.5123.
Company info
- Website
- http://www.altru.org/careers/
- Telephone
- 701-780-5123
- Location
-
Grand Forks
North Dakota
US
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