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Financial Counselor

Employer
Altru Health System
Location
Grand Forks, ND
Salary
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Job Details

The Financial Counselor evaluates, develops, and implements action plans to arrange payment of outstanding balances; performs account analysis and educates guarantors' assists guarantors to maximize prompt payment and minimize bad debt; receives and responds to patient, professional and clinical inquiries; acts as the primary contact for customers, clinical and support staff; manages all incoming internal and external customer phone calls, e-mails, and written correspondence; addresses patient complaints, financial concerns and other issues in a courteous and professional manner; reviews, verifies and evaluates demographic and third party payer information; processes assigned computer generated bills; files Workers Compensation interventions and liability liens; posts payments and/or adjustments; reviews assigned inpatient admissions and visits patient and/or family members on floors to obtain required information, and provides notary public services.

Required:

• Associate Degree from a business or technical college with emphasis in business/accounting or office skills, or equivalent work experience.

• Knowledge of state and federal medical assistance programs.

• Demonstrated capabilities in problem solving, organizational and time management skills.

• Demonstrated ability to utilize data and reports.

• Basic understanding of health care and medical billing terminology, insurance billing, coding, registration process, patient pricing and collection cycles.

• Excellent verbal and written communication and listening skills including telephone skills and e-mail etiquette.

• Demonstrates effectively multi-tasking capabilities within job and projects while maintaining a positive, professional, and customer service based attitude.

• Ability to work cooperatively with a variety of individuals and groups and maintain a high degree of confidentiality, utilizing discretion and good judgment.

Preferred:

• Experience with office computer software packages, including spreadsheets and word processing; proficient typing skills.

Company

Do what you love. Make a difference. Join our team of over 4,000 health professionals and support staff committed to caring for the region for more than 100 years.

At Altru Health System, we are serious about providing an exceptional patient experience and positively impacting the communities we serve. Our physician-led, community-owned, not-for-profit health system serves over 225,000 residents in northeast North Dakota and northwest Minnesota. We are a proud member of the Mayo Clinic Care Network.

If reasonable accommodation is needed to apply or interview for a position, please contact careers@altru.org or 701.780.5123.

Company info
Website
Telephone
701-780-5123
Location
Grand Forks
North Dakota
US

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