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Location Product Support Manager

Employer
Titan Machinery, Inc
Location
Belgrade, Montana
Salary
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Job Details

Overview

Titan Machinery operates one of the largest networks of full service agricultural and construction equipment stores in North America. We operate over 75 stores across North America and Europe. We are a very dynamic and progressive organization always searching for great people to become a part of the team.

The principal function of the Location Product Support Manager is to supervise all aspects of the parts and service business at their location, including parts and service sales and profitability. This position supports the financial success of the Location and District by ensuring that location employees deliver on key financial and business metrics for the product support business throughout the year.

Responsibilities

  • Responsible for handling customer inquiries and communications that arise including resolving customer complaints and ensuring that Titan is superior in customer service.
  • Demonstrates expertise in the financial drivers of parts and service departments and manages staff to ensure store product support teams meet or exceeds parts and service sales goals and financial objectives.
  • Recruits, hires, and maintains an effective workforce for the parts and service departments within the location
  • Role model for environmental health and safety, ensures a safe work environment, and ensures that all location product support employees understand and follow all safety policies and procedures.
  • Ensures product support employees have the proper resources to be efficient and effective
  • Ensures that companywide, division, and/or region marketing campaigns are executed effectively within the location
  • Ensures compliance with all Original Equipment Manufacturer (OEM) policies and procedures for training, warranty, etc.
  • Ensure that all semis and company vehicles have the proper permits and licenses and that all policies and procedures are followed in accordance with federal, state, and local laws and regulations pertaining to semis and other company vehicles. This includes ensuring that drivers follow all applicable company and government regulations and laws.
  • Responsible for the upkeep and maintenance of the facility and equipment at the location
  • Directly supervises store product support teams including parts and service staff
  • Responsible for the ongoing training and development of all parts and service employees within their location including compliance with dealer standards
  • Provides input into the proper parts inventory for their location
  • Follow all safety rules and regulations while performing work assignments
  • Other duties as assigned


Qualifications

Required:
  • 3 plus years of experience in the Agriculture or Construction Equipment business or related field
  • Ability to handle and resolve frequent interpersonal conflict
  • Ability to perform in a fast-paced, stressful work environment
  • Ability to respond quickly, accurately, and professionally to demands and requests from customers and employees
  • Ability to travel up to 75% of the time and work flexible hours
  • Exemplifies Titan Machinery's Core Values
  • Keen attention to detail, high level of initiative, and the ability to work independently
  • Ability to effectively and efficiently resolve employee and customer conflicts
  • Comprehensive understanding of internal and external business
  • Demonstrated ability to collaborate across multiple groups/functions and at different levels in the organization
  • Demonstrated ability to handle highly confidential and sensitive information
  • Demonstrated client service skills and the ability to develop strong business relationships
  • Demonstrated sales skills including the ability to sell opportunities, ideas, and concepts; strong negotiation and closing skills
  • Demonstrated strong leadership skills including personal integrity and character, and ability to build and lead a team to consistently achieve results
  • Demonstrated strong verbal and written communication skills
  • Excellent organizational skills and demonstrated ability to prioritize work and meet deadlines efficiently
  • Strong computer skills including good working knowledge of Microsoft Office
  • Understanding of the key business drivers for our customers


Physical Requirements

Medium Work - Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

This position description does not list all the duties of the position. You may be asked by supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this position description. The employer has the right to revise this position description at any time. The position description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason, without notice.

Company

Titan Machinery Inc., founded in 1980 and headquartered in West Fargo, North Dakota, owns and operates a network of full service agricultural and construction equipment dealer locations in North America and Europe. The network consists of US locations in Arizona, Colorado, Iowa, Minnesota, Montana, Nebraska, North Dakota, South Dakota, Wisconsin and Wyoming and its European stores are located in Bulgaria, Germany, Romania, Serbia and Ukraine. The Titan Machinery locations represent one or more of the CNH Industrial Brands, including Case IH, New Holland Agriculture, Case Construction, New Holland Construction, and CNH Industrial Capital.  Additional information about Titan Machinery Inc. can be found at www.titanmachinery.com.

How do different cultures play a part in your organization? Titan Machinery has a strong company culture of collaboration and teamwork. Its takes a team of professionals with diverse skills and experiences to keep our business running and serve our customers.
 What skills, education, and experiences does your ideal candidate(s) have? This can vary between our roles, please view the posting description for specifics!

How would you describe the company leadership/team management? Check out our blog to hear about our company and read spotlights on our team members and managers!
https://www.titanmachinery.com/our-company/news

Where do you see the company/organization in the upcoming years? We encourage you to follow us on social media to stay up to date with company news! What do you feel candidates need to know about the company before applying? Diversity & Inclusion: Titan Machinery is an Equal Opportunity / Affirmative Action employer: Women, Minorities, the Disabled and Veterans are encouraged to apply.

Company info
Website
Location
644 East Beaton Dr.
West Fargo
ND
58078
US

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