Pharmacy Care Coordinator

The Medication Concierge (MC) is responsible for working as a liaison between staff at the clinic and the central pharmacy team, co-located within the designated clinic.  The MC shall build client relationships, present pharmacy service options, facilitate information gathering and relay the same to the pharmacy.  The MC shall be organized, a self-starter, have an entrepreneurial spirit, and be familiar with medications. 

• Prior experience as a pharmacy technician or a medical assistant.
• Familiar with common brand and generic equivalent medications.
• Knowledge of basic principles, theory, regulations and practices with respect to pharmacy and HIPAA.
• Clear verbal communication style via phone, in person and presenting to groups.
• Effective writing skills with strong grammar via emails, letters, and reports to various audiences including work group, team, company management, internal and external clients.
• Basic level skill/experience in Microsoft Office: Word (creating documents, entering and formatting text, page layouts, creating tables, and adding graphics), and Excel (creating worksheets, entering data).
• Basic Internet Browser skills experience to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
• Typing proficiency of at least 25 words per minute.
• Experience in operating standard office equipment including a fax machine and scanner.
• Basic level PC skills experience.
• Stellar ability to collaborate, problem solve, and empathize.
• Ability to work in an environment independently with a sense of urgency; be self-starter, self-motivating and a problem solver.
• A high degree of professionalism with respect to sensitive medical issues and information.

Typical Duties

• Manage relationships with on-site and remote staff from within the partner clinic location, ability to travel between clinic locations as needed.
• Attend clinic staff meetings regularly to provide current pharmacy updates and continuously train and promote pharmacy benefits.
• Obtain an understanding of clinic workflow and keep up to date with process changes to provide best pharmacy practices.
• Able to manage time effectively in order to discuss patient pharmacy needs and promote pharmacy services.
• Manage existing and promote new patient relationships.
• Meet with and present all patients of the clinic with PharmBlue programs.
• Assist patients completing enrollment forms, HIPAA forms, and other release forms, as well as collect patient insurance information.
• Triage patient medication and insurance related questions; connect patient with pharmacist when needed.
• Track enrolled patients medication cycles and refills.
• Work with internal clinic physicians and external physicians to obtain refill authorization or short fills, when necessary.
• Coordinating home delivery; occasional local delivery.
• Track patient adherence by reporting medication counts via phone or face to face meetings.
• Manage call to and from external customers; for clarification of prescriptions, requesting additional information, communicate timing of service/delivery, complete medication profile information, or relaying information to/from members of the patients care team.
• Managing specialty drug registries.
• Coordinating medication pick-up with appointment schedule.
• Achieve growth oriented goals and objectives.
• Perform other duties as assigned.

Qualifications and Licenses

• High school diploma/GED.
• Current CPhT license or Certified Medical Assistant.
• At least 1 year experience in pharmacy order entry or as a medical assistant.
• Outstanding customer service skills; at least 1 year experience providing customer service. related functions to internal and external customers, including meeting high quality standards for services and evaluation of customer satisfaction.
• Ability to work in a fast-paced environment.
• Consultative sales and/or customer service experience preferred; and
• Multi-lingual a plus.