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Membership Business Operations Analyst

Employer
Blue Cross Blue Shield of ND
Location
Fargo, ND
Salary
Join our team!

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Job Details

The Business Operations Analyst is responsible for supporting the business operations of a specific department or division of the organization. This position serves as a liaison between various internal departments and external business system vendors. The Business Operations Analyst will typically serve as the first to review, troubleshoot, and make determinations on the best course of action to resolve departmental issues to ensure consistent operational efficiency.

Essential Functions

  • Identifies, researches and troubleshoots a variety of system and process issues impacting the overall business operations of the department/division.
  • Functions as a liaison with various internal departments and external business system vendors until full resolution is achieved.
  • Collaborates with staff on process or system issues.
  • Maintains advanced knowledge of multiple systems in effort to support the overall functionality for the entire department.
  • Identifies features or methods to maximize the capability of individual systems or methods to create synergies between multiple systems. Works to implement project plans to capitalize on process improvements. Develops/writes/reviews business requirements for system changes/enhancements as well as performs user acceptance testing as the changes are made.
  • Prepares and distributes departmental reports/metrics to leadership.
  • Makes determinations regarding the appropriateness as well as the level of testing which occurs with new system upgrades, or the launch of new software. Performs validation and other types of system testing at various points in the process to ensure overall optimal functionality.
  • Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience or geared towards creating efficiencies; actively involved in design and implementation of these efforts to ensure the system design fits the needs of our customers both internally and externally.

Requirements

Knowledge, Skills and Abilities

Communication (Verbal/Written)

Intermediate

Prioritization and Organization of Work

Intermediate

Analytical Thinking

Intermediate

Relationship Management

Intermediate

Initiative and Creativity

Intermediate

Continuous Learning/Development (Self)

Intermediate

Education Requirements

Required: Associate's

Preferred: Bachelor's

Field(s) of Study: Business, Business Management or related field

Experience Requirements

Required: Minimum of 3 Years

Preferred: Minimum of 3 Years

Experience Details: Minimum of 3 years of business operations, data analysis, insurance or related experience is required.

Equivalent combination of education, experience or training determined to be acceptable by Human Resources may be substituted, unless regulated by contract or program standards

Other Information

Job Posting Policy 6.05

New employees with Blue Cross Blue Shield of North Dakota will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Opportunity Employment

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 1/25/2019 at 8:00AM CST. No further applications will be considered.

Company

TWO WORDS – MEMBERS FIRST.

That sums up why we’re here. And according to member satisfaction surveys, 95.6% say we’ve done a great job at maintaining that focus.

With that said, there are still mountains to move. America’s health care system needs an overhaul and Blue Cross Blue Shield of North Dakota is taking a lead role. To accomplish that, we need BOLD people who believe they can make an impact.

Are you ready to shake up an industry?

If you’re passionate about taking on our nation’s number one health care concern, there may be a place for you on one of our teams.

Company info
Website
Location
4510 13th Ave. S.
Fargo
ND
58103
United States

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