Skip to main content

This job has expired

Xi Personalization Specialist

Employer
Cirrus Aircraft
Location
Knoxville, Tennessee, US
Salary
Join our team!

View more

Industry
General
Role
Other
Job Type
Long-Term

Job Details

Job Summary: The Xi Personalization Specialist sets the industry standard for aircraft delivery and the ownership process. They represent the Cirrus Service Essentials at all times. They are responsible for providing the ultimate customer experience while also working cross functionally to ensure a smooth production process. Keeping clients' needs paramount, they support not only the customer, but the sales team, production team and the design team. Superior client hospitality skills, technical knowledge, leadership, and organizational skills are crucial.

Essential Duties and Responsibilities:
  • Maintains a culture of hospitality to enhance the Cirrus brand and aircraft ownership experience.
  • Fosters lasting relationships with clients while guiding them through aircraft ownership.
  • Conceives and implements new ideas to evolve the customer experience and encourage brand loyalty.
  • Seeks to continually improve and streamline the ownership process for the client.
  • Develops and maintains relationships across the organization and with outside vendors.
  • Understands and learns evolving engineering constraints to guide the customer.
  • Facilitates successful aircraft acquisition from before order placed to airplane delivery and beyond.
  • Coordinates design visits with the client and the design team.
  • Assists with deviations that are not considered Xi.
  • Maintains the designer's schedule to align with production deadlines.
  • Maintains/manages Xi conference room.
  • Coordinates customer activities as needed and provides local recommendations while in Knoxville.
  • Designs, with Xi team, individualized swag for customers.
  • Becomes the expert on the Xi customization process.
  • Continues relationship with customer after delivery to answer any questions and attract repeat business.
  • Performs traditional Aircraft Ownership Advisor duties.
  • Develop bench for future Xi opportunities.
  • Will be required to perform other duties as requested, directed or assigned.
  • Education and/or Experience:
  • Bachelor's degree or equivalent combination of education and experience is required. Excellent written and verbal communication required. A good understanding of Microsoft Word, Excel, Access, and Outlook is required. Applicant must be able to work as part of a team, as well as individually. Evening availability will be required.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Overtime hours may be required.

Cirrus is dedicated to a drug free work environment promoting equal employment opportunity. Qualified applicants will receive consideration for employment without regard to race, sex, national origin, color, age, disability, religion, pregnancy, veteran status, marital and family status, sexual orientation, receipt of public assistance, genetic information or any other characteristic protected by applicable law.

Company

Since day one in 1984, Cirrus Aircraft has been committed to the future of aviation through smart safety, ease of operation and most adamantly, continuous innovation. Along the way, every turn has meant challenges and opportunities to grow general aviation–improving the flying experience as a whole.

Our goal is to utilize technology to drive enhanced safety, performance, sophistication and comfort. We are proud that today, after 30 years of dedication, the Cirrus brand is associated with these accolades and hallmarks that mean so much to us. Our line of all-composite personal aircraft-–the SR20, SR22 and turbocharged SR22T–lives up to this by incorporating advanced electronic and standard safety technologies including Cirrus Perspective by Garmin avionics and the unique Cirrus Airframe Parachute System® (CAPS®).

Our latest aircraft, the Vision Jet, raises the bar even higher as it ushers in a new era in personal transportation and introduces the world to “the personal jet.”

We’ve traveled far, but in many ways, we’re only just taking off. Join our team and become a part of the future today.

Company info
Website

Get job alerts

Create a job alert and receive personalized job recommendations straight to your inbox.

Create alert