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Customer Experience Specialist Internship

Employer
Digi-Key Electronics
Location
Thief River Falls, MN
Salary
Join our team!

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Industry
General
Role
Other
Job Type
Long-Term
Hours
Part Time

Job Details

Digi-Key History
Digi-Key is one of the fastest growing distributors of electronic components in the world. Since its founding in 1972, Digi-Key has been committed to offering the broadest selection of in-stock electronic components, as well as providing the best service possible to its customers, aiding engineers through the entire design process, from Prototype to Production. This has led the company to be highly ranked year after year in industry surveys in North America as well as Europe and Asia, in categories covering such facets of business as availability of products, speed of service, responsiveness to problems, and more.

Schedule
Monday - Friday 8:30am - 5:00pm

Summer Internship (May - August)


Position Overview

The Customer Experience Specialist Intern is responsible for managing customer web feedback, including responding to customer issues and communicating with internal departments to determine resolutions. The Customer Experience intern also assists in survey design, implementation and reporting.

Responsibilities

Must be able to...
  • Analyze data and provide data support
  • Assist in preparation of analytical reporting, dashboards, and reports and communicate results to appropriate personnel
  • Identify, analyze, and interpret trends or patterns in data sets
  • Through data validation, filter and clean data by reviewing reports, and performance indicators to correct problem data.
  • Deliver ad hoc reports when requested
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Required Knowledge, Skills and Experience

Minimum/Essential Qualifications:
  • High School diploma or equivalent
  • Pursuing a Business, Marketing or similar degree
  • Must be able to communicate clearly at a professional level
  • Must have excellent planning and organization skills
  • Strong interpersonal and problem-solving skills
  • Generally, spend the workday sitting at a workstation and operating computer devices, such as, but not limited to keyboard, mouse and screen
  • Generally, spend the workday performing repetitive motions that involve or affect the hands, head, and other parts of your body
  • Must demonstrate the following behavioral competencies: attention to detail, communication, customer/client focus, ethical conduct, initiative, manages execution, personal effectiveness/credibility, positive attitude, problem solving, professionalism, project management, thoroughness & time management


Benefits

Company

As one of the fastest-growing electronic component distributors in the world, Digi-Key is ramping up. And we’re giving quality people lots of opportunities to grow. Here, you can find a role that fits your future with career development resources and an industry-leading benefits package including an $18/hour starting wage for full-time entry level positions with an additional $2,000 sign-on bonus. No matter where life takes you, Digi-Key is the kind of place you’ll want to stay put.

 

BENEFITS & PERKS:

We believe in hiring the best people - and offering a benefits package that makes them want to stay for the long term. Check out the benefits and perks you'll receive as a valued Digi-Key employee.
 

  • Health Insurance Plan
  • On-Site Clinic - save time and money without a co-pay or a need to clock out
  • Relocation Assistance - you could be eligible for relocation assistance 
  • 401(k) - with matching funds
  • Flexible Spending Account - enables you to pay for unreimbursed medical and dental expenses.
  • Time Off  - competitive time off to meet your needs

 

Company info
Website
Telephone
888-671-1725
Location
701 Brooks Avenue South
Thief River Falls
Minnesota
56701
United States

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