EDI Business Technical Analyst

The EDI Technical Analyst is responsible to analyze business systems, processes and technology to ensure resources are maximized to fully support the departmental and organizational needs of the organization. This position must focus on all business operational needs including processing deadlines, priorities, as well as the overall customer experience. In addition, this role identifies and troubleshoots issues and may collaborate with various internal and external parties to ensure consistent operational efficiency.

ESSENTIAL FUNCTIONS

• Understands the numerous existing and future technology needs for the department and how they function within the organization. Works to troubleshoot software, system, upgrades or implementations. Develops, writes and reviews business requirements for system changes or enhancements as well as performs regression, smoke and user acceptance testing as the changes are made.

• Collaborates with departmental staff when technology issues are identified, works to understand the cause and the overall business impact and follows any issue through resolution including communicating status updates to applicable stakeholders.

• Coordinates the utilization of between various internal departments and external business system vendors. Maintains changes for all system platforms within the department. Updates and supports system messaging for both internal and external customers.

• Makes determinations regarding the appropriateness as well as the level of testing which occurs with new system upgrades, or the launch of new software. Performs validation and other types of system testing at various points in the process to ensure overall optimal functionality.

• Analyzes and promotes business enhancement efforts with the goal of creating a positive impact on the customer experience or geared towards creating efficiencies.

• Coordinates setup efforts of employee user access for software and technology for the department.

• Implements process/technology improvements and determines most effective method for training staff. Assist in the development of training and training materials. Coordinates joint training sessions with staff when process/technology improvements are ready to be implemented.

Requirements

Knowledge, Skills and Abilities

Communication (Verbal/Written)

Intermediate

Analytical Thinking

Intermediate

Problem Solving and Resolution

Intermediate

Prioritization and Organization of Work

Intermediate

Organizational Understanding

Intermediate

Leveraging Technology

Intermediate

Education Requirements

Required: Associate's

Preferred: Bachelor's

Field(s) of Study: Business Administration, Management, IT or related field

Experience Requirements

Required: Minimum of 4 Years

Preferred: Minimum of 4 Years

Experience Details: Minimum of 4 years of healthcare, insurance, business systems or related experience is required.

Other Information

Job Posting Policy 6.05

New employees with Blue Cross Blue Shield Of North Dakota will be eligible to apply for positions within their assigned department after successfully completing a 90-day review. For positions outside your department, you must attain a minimum of six months of service before you can apply.

Equal Employment Opportunity

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individual with Disabilities, as well as Sexual Orientation or Gender Identity.

For questions, please email careers@bcbsnd.com

This job posting will be closed 2/18/2019 at 8:00AM CST. No further applications will be considered.