Customer Services Specialist - Student Services Assistant

This position serves the Student Services front desk area and provides shared administrative support to the Student Services managers and the office areas that they supervise. The position exists to assist in the performance of their duties and to assist with the day to day functions of the student services offices; performs student-related tasks to assist in the completion of applications, registration and other required forms; compiles and maintains files for current, re-entry and inactive students; performs receptionist duties for the operation of Ridgewater College Student Services offices and assists as backup to others in the area. A high level of customer service and confidentiality is required in performing the duties in this position. Organizational skills are utilized in detailed record keeping and data collection.

Minimum Qualifications:
Customer service skills (phone, in person & online) sufficient to identify and understand parent and students needs and concerns, and ability to deal with difficult emotional situations in a courteous, respectful, professional, and efficient manner.
English: Ability to fluently speak, read, write, understand and respond to a variety of written and spoken communications.
Math: Knowledge of arithmetic and mathematics sufficient to maintain complete and accurate financial records, balance and resolve discrepancies.
Word Processing and Spreadsheets:Ability to use word processing, spreadsheet, and other software applications to create, format, edit, print, and save a variety of documents, including spreadsheets, tables, charts and graphs.Software may include:Microsoft Word, Excel, Powerpoint, Publisher, etc.
Data Base Management:Knowledge of basic principles, practices and techniques of database management sufficient to set up and run basic queries, review and analyze data, and identify problem areas.Software may include:Access
Data entry performance:Knowledge of current data entry procedures, including filing and storage.

Preferred Qualifications:
Experience using MnSCU ISRS systems and ImageNow.
Knowledge of Ridgewater College academic programs, policies and procedures and a commitment to the values of education for all individuals.
Ability to hire, train and provide work direction of student employees.
Organization skills sufficient to perform detailed record keeping and data collection.
Knowledge of complicated Federal and State regulations governing financial aid programs.
Ability to multi-task and organize information (with multiple interruptions) as it is received and prioritize tasks to be completed in an accurate and timely manner.
Interview techniques and communication skills sufficient to obtain routine information from prospective students.
Ability to maintain the confidentiality of private information according to law, rules, policies and procedures is essential.

Why Work For Us
GREAT BENEFITS PACKAGE! The State of Minnesota offers a comprehensive benefits package including low cost medical and dental insurance, employer paid life insurance, short and long term disability, pre-tax flexible spending accounts, retirement plan, tax-deferred compensation, generous vacation and sick leave, and 11 paid holidays each year.

Interested applicants must apply online by clicking on the apply button. Search for Job ID 30195. Application materials are due by
APPLICATION DEADLINE on MIDNIGHT, FEBRUARY 17, 2019.

For job information, contact Kristen Hanson at: (320) 222-6073 or kristen.hanson@ridgewater.edu

Ridgewater College is an affirmative action/equal opportunity educator and employer.
A member of the Minnesota State Colleges and Universities System
A member of Upper Midwest HERC